Better Bathrooms Delivery

How long will my delivery take?

Delivery times will vary depending on a number of factors including type of product ordered and whether it is an item that is carried in stock or a special order. Look out for the following symbols displayed on the product pages that act as a guide to delivery estimates. We can not guarantee delivery dates but as a general guideline, our standard delivery schedule is between 7-14 working days.

These are stocked items and available for immediate dispatch. Generally stocked items will also be available on a next day delivery.	These items are specially ordered on request or are items that are customised to your requirements. Restocking charges for these items may apply.
3-5 Working Days is our standard delivery time for stocked items.	For items that aren't kept in stock, our normal delivery time is 7-14 working days.
Some items may qualify for next day delivery at a surcharge. Please call to book this service.	We can arrange deliveries for Saturday mornings for an additional charge - please call for details.
Please be aware that these symbols act as a guide only and delivery times may vary due to circumstances beyond our control.

How will my order arrive?

Small items are delivered to your door by a 9am to 5pm courier service.	Medium items are delivered on a pallet. You will receive a telephone call to arrange a suitable delivery date.

	Small items include taps, shower systems, bathroom accessories and towel rails.
	Medium items include toilets and basins, baths, shower cubicles, and any other item not defined as "small".

How much will my delivery cost?

Delivery costs vary and are dependent on a number of factors, for example, the type or size of item and the delivery location. Below is a map of the United Kingdom with a guide to delivery prices.

Please note that these prices are only a guideline. Some postcodes within the UK may incur extra charges not detailed on this map. If you order more than one item, you will only be charged once based on the price of the largest items included in your order. All our deliveries are insured 100% up to your door - please see terms and conditions below.

Delivery charges are calculated automatically when you use our online ordering facility on this website. If you have any questions regarding your delivery please contact us.

Here are some examples of our delivery charges.

Small Items: Three small items ordered together will be charged one maximum delivery fee of just £10.95. Small items include shower systems, bathroom accessories, basin taps and bath taps.

Medium and Small Items: One medium and one small item ordered together will be charged one maximum delivery fee of just £35.95. Medium items include shower pumps, mirrors, and mirror cabinets, toilets, bidets, and basins.

Multiple Medium Items: Three medium and one small item ordered together will be charged one maximum delivery fee of just £35.95. Medium items also include baths and bath panels.

*Please note that the above examples are for illustrative purposes only and are based on a typical order to a location in mainland England.

How is my Better Bathrooms order processed?

Here is a guide to how your order is processed;

	Place your order online or by telephone
			Your order is recieved and processed
	Your items are picked from our warehouse and carefully packed
			Your order is loaded and dispatched
	The courier will call you to arrange a delivery date with you
			Your order is delivered and you must check that all the items are correct and in good condition
	Our customer service team are available for after sales service and support

Summary of Delivery Related Terms and Conditions

5.  AVAILABILITY AND DELIVERY

5.1  Your order will be fulfilled by the delivery date set out in the Dispatch Confirmation or, if no delivery date is specified, then within 30 days of the date of the Dispatch Confirmation, unless there are exceptional circumstances.

5.2  For palletised deliveries, the goods will be delivered as close as possible to your front door. If this location is unreachable for any reason, such as a narrow street, up a flight of stairs (such as flats), or any other obstruction, delivery will be made as near to your property as possible.

5.3  For palletised deliveries, the driver is NOT insured to take the goods inside your property. The pallet will be delivered to a location as stated in 5.2, and it is strongly recommended that at least 2 able bodied persons are available to receive the delivery and carry the goods inside.

8.  OUR REFUNDS POLICY

8.1  Returns will be accepted in the following circumstances

• for orders cancelled once the goods have been dispatched from our distribution center. Such cancellation of orders will result in a refund of the Products, less any costs incurred by us in recovering the items back to our distribution center.
• Products damaged in transit must be noted at the time of delivery, documented on the delivery note and delivery refused. It is the customer’s responsibility to check the Products for damage with the delivery driver and to notify us of any damages within a reasonable period. We will not accept claims for Products damaged in transit that were signed for as being in good condition.

This is only a summary. Please view the following page to read our full terms and conditions.