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Retailer of the year
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Current Vacancies

Sales Advisor

Having served over 600,000 customers we are the largest independent bathroom retailer in the UK and here at Better Bathrooms we do things the "better" way; Better Prices, Better Service, Better Bathrooms. Working as part of a sales team alongside the Assistant Manager and the Showroom Manager you are responsible for assisting in the day-to-day sales operations. You will provide an outstanding, professional shopping experience to all customers and to make sales both face to face and over the telephone in-line with your quarterly KPI’s/Targets. 

You will deliver world class customer service and ensure that customers have a great shopping experience to support us in our ‘crazy goal’ of being recommended by everyone. You will greet all customers and give advice and guidance on product selection to customers. You will also be responsible for dealing with customer complaints with the support of your management team and answer queries from customers both in store and over the phone.

It’s not essential that you have Bathroom retail experience but you should have a comprehensive understanding of your area of sales i.e. Retail, Fast Moving Consumer Goods, Home Accessories etc. You will achieve in-store and phone KPI’s/Targets by up-selling and cross selling. Your helpful and polite manner and your excellent product knowledge will really help here. It is also essential that you are of smart appearance, articulate, confident, friendly and engaging.

In return we offer;

  • Opportunities to progress and map out a career within a rapidly expanding company

  • Potential to earn great commission on sales when hitting targets

  • 28 days holiday, including bank holidays

  • New year bonus for no sick days/100% attendance

  • Free drinks all day

  • Childcare vouchers

  • Staff discount on BB.com products

  • Contributory pension scheme

This is an exciting time to join our multiple award winning business, so if you think you have what we are looking for then apply now.

Please note that we may close this vacancy early if we receive the required number of applicants.

 

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Assistant Transport Manager

Due to accelerated growth, an excellent opportunity is available for an Assistant Transport Manager to join Better Bathrooms. This is a Monday to Friday role but some flexibility is required to cover working hours.

As an Assistant Transport Manager you will be responsible for running the Leigh Depot and providing direct support to the Transport Manager and delivering the highest levels of customer satisfaction. You will have the opportunity to shape the whole strategy for the Leigh Depot. Your main duties and responsibilities will include:

  • Maximizing FTS and ensuring minimum damage to products and property

  • Managing EU drivers hours and WTD to ensure legal compliance

  • Managing the fleet of vehicles

  • Leading change within the operation

  • Developing and managing budgets and the finance's for the operation alongside the Transport Manager

  • Focusing on customer satisfaction

  • Quality standards and process development

  • Managing the routing system and maximizing all routes accordingly

  • Developing and training staff to ensure they deliver a first class service to every customer

  • Monitoring costs within the transport operation

  • Developing and excellent working relationship with the warehouse operation and the rest of the group

To be considered for the Assistant Transport Manager position you must have previous managerial experience within the Transport Sector and experience of supervising a team and delivering change to behaviours and performance. In addition, you must possess the following key skills and experience:

  • Strong man management and communication skills

  • Strong work ethic and great team player

  • Good commercial awareness

  • Exceptional levels of customer service

  • Good understanding of Transport Operations

  • Excellent working knowledge of EU & WTD regulations

  • Flexible on hours when needed

  • IOSH Health and safety is desirable but not essential

  • A national CPC is desirable but not essential 

If you’re interested in this great opportunity to become an Assistant Transport Manager based in Leigh, Lancashire, please apply by submitting your CV and cover letter explaining your suitability for the role.

Additional information: Package includes 28 days holiday including bank holidays, New Year bonus for 100% attendance (subject to start date), free drinks all day, free fruit, childcare vouchers, staff discount on all products, contributory pension scheme, huge companywide social events every year.

Please note that we may close this vacancy early if we receive the required number of applicants.

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Trade Counter Sales Advisor

Having served over 600,000 customers we are the largest independent bathroom retailer in the UK and here at Better Bathrooms we do things the "better" way; Better Prices, Better Service, Better Bathrooms. Working as part of a Trade Counter sales team along with the Assistant Manager and the Trade Counter Manager you are responsible for assisting in the day-to-day operations. Key being to provide an outstanding, professional customer shopping experience to all customers and to make sales both face to face and over the telephone in-line with your quarterly KPI’s/Targets. You will also be responsible for handling customer service enquiries relating to any returns, exchanges and collections.

You will deliver world class customer service and ensure that customers have a great shopping experience to support us in our ‘crazy goal’ of being recommended by everyone. You will greet all customers and give advice and guidance on product selection to customers. You will also be responsible for dealing with customer complaints with the support of your management team and answer queries from customers both in store and over the phone.

It’s not essential that you have Bathroom retail experience but you should have a comprehensive understanding of your area of sales i.e. Retail, Fast Moving Consumer Goods, Home Accessories etc. You will achieve in-store and phone KPI’s/Targets by up-selling and cross selling. Your helpful and polite manner and your excellent product knowledge will really help here. It is also essential that you are of smart appearance, articulate, confident, friendly and engaging.

In return we offer;

  • Opportunities to progress and map out a career within a rapidly expanding company

  • Potential to earn great commission on sales when hitting targets

  • 28 days holiday, including bank holidays

  • New year bonus for no sick days/100% attendance

  • Free drinks all day

  • Childcare vouchers

  • Staff discount on BB.com products

  • Contributory pension scheme

This is an exciting time to join our multiple award winning business, so if you think you have what we are looking for then apply now.

Please note that we may close this vacancy early if we receive the required number of applicants.

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Class 2 Driver - Didcot

A fantastic opportunity is available for Class 2 Drivers to join Better Bathrooms. The Successful Class 2 drivers will be based in Didcot, Oxfordshire and will earn £22,438.50 per annum, working on a 4 days on, 4 days off rota (between 06:00 – 19:00).

The successful Class 2 Drivers will act as company ambassadors and will have a minimum entitlement to drive category C and C+E vehicles and will hold, or be willing to work towards gaining a CPC qualification. You’ll be a team player, with a good level of fitness and stamina, keen to make a difference. In addition, you should possess the following skills and experience:

 

  • Driving category C1, C, C + E vehicles safely, legally and efficiently required

  • Complying with all legalities associated with driving these vehicles

  • Loading and unloading the vehicle, safely and securely at all times

  • Carrying out necessary vehicle checks to ensure safety and legal compliance

  • Planning and adapting routes as necessary, feeding back on traffic or other issues

  • Ensuring safe delivery of products and the administration of paperwork to a high standard

  • Experience driving LGV’s or a similar NVQ (desirable) 

In addition, you will possess the following:

  • Basic reading and writing skills
  • Excellent organisational skills and attention to detail
  • Enthusiastic, polite and positive attitude
  • Work well as part of a team with excellent customer service values
  • Common sense and a responsible attitude

If you are interested in the Class 2 Drivers vacancies in Didcot, Oxfordshire, please apply with a CV and covering letter explaining why you believe you are suitable for the position.

Please note: We may close this advert early if we recieve the required number of applicants.

 

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Class 1 Driver - Nights

A fantastic opportunity is available for a Class 1 Driver (Nights) to join Better Bathrooms. The Successful Class 1 driver will be based in Leigh and will earn £26,235 per annum, working Monday to Friday (7pm – 5am)

The successful Class 1 Driver (Nights) will act as a company ambassador and will have a license to drive class 1 vehicles and will hold, or be willing to work towards gaining a CPC qualification. You’ll be a team player, keen to make a difference. In addition, you should possess the following skills and experience:

  • Driving class 1 vehicles safely, legally and efficiently required

  • Complying with all legalities associated with driving these vehicles

  • Loading and unloading the vehicle, safely and securely at all times

  • Carrying out necessary vehicle checks to ensure safety and legal compliance

  • Planning and adapting routes as necessary, feeding back on traffic or other issues

  • Ensuring safe delivery of products and the administration of paperwork to a high standard

  • Experience driving LGV’s

     

In addition, you will possess the following:

  • Basic reading and writing skills
  • Excellent organisational skills and attention to detail
  • Enthusiastic, polite and positive attitude
  • Work well as part of a team with excellent customer service values
  • Common sense and a responsible attitude

 

If you are interested in the Class 1 Driver (Nights) vacancy in Leigh, please apply with a CV and covering letter explaining why you believe you are suitable for the position.

Please note that we may close this vacancy early if we receive the required amount of applicants.

 

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Sales Advisor

Having served over 600,000 customers we are the largest independent bathroom retailer in the UK and here at Better Bathrooms we do things the "better" way; Better Prices, Better Service, Better Bathrooms. Working as part of a sales team alongside the Assistant Manager and the Showroom Manager you are responsible for assisting in the day-to-day sales operations. You will provide an outstanding, professional shopping experience to all customers and to make sales both face to face and over the telephone in-line with your quarterly KPI’s/Targets. 

You will deliver world class customer service and ensure that customers have a great shopping experience to support us in our ‘crazy goal’ of being recommended by everyone. You will greet all customers and give advice and guidance on product selection to customers. You will also be responsible for dealing with customer complaints with the support of your management team and answer queries from customers both in store and over the phone.

It’s not essential that you have Bathroom retail experience but you should have a comprehensive understanding of your area of sales i.e. Retail, Fast Moving Consumer Goods, Home Accessories etc. You will achieve in-store and phone KPI’s/Targets by up-selling and cross selling. Your helpful and polite manner and your excellent product knowledge will really help here. It is also essential that you are of smart appearance, articulate, confident, friendly and engaging.

In return we offer;

  • Opportunities to progress and map out a career within a rapidly expanding company

  • Potential to earn great commission on sales when hitting targets

  • 28 days holiday, including bank holidays

  • New year bonus for no sick days/100% attendance

  • Free drinks all day

  • Childcare vouchers

  • Staff discount on BB.com products

  • Contributory pension scheme

This is an exciting time to join our multiple award winning business, so if you think you have what we are looking for then apply now.

Please note that we may close this vacancy early if we receive the required number of applicants.

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Trade Counter Sales Advisor

Due to accelerated growth a position has become available for a Trade Counter Sales Advisor to join Better Bathrooms. You will be working as part of a sales team in Didcot and as a Trade Counter Sales Advisor you will be responsible for greeting and assisting customers, with a view to achieving/exceeding in-store targets by up-selling and cross selling. As well as this, you will provide excellent customer service to ensure that all customers have a great shopping experience. Reporting to the Trade Counter Manager, your responsibilities will include, but not be limited to:

·Achieving sales targets

·Welcoming customers, answering queries and guiding them through product range

·Managing customer complaints

·Handling returns, exchanges and collections

·Sales order processing

·Being responsible for processing cash and card payments

·Reporting discrepancies and problems to the supervisor

·Relief key holding in the absence of management

·Keeping the store clean and tidy

·Attaching price tags to merchandise on the shop floor

·Receiving and storing the delivery of any stock

·Keeping up to date with special promotions and putting up displays


The successful Trade Counter Sales Advisor must be an enthusiastic and positive individual with a great knowledge of sales, as well as knowledge of Word, Excel, email and general computer systems. In addition, you must have the following key skills and experience:

·Confidence with a friendly and engaging personality

·Bags of enthusiasm

·Comfortable working with members of the public

·Excellent Telephone Manner

·Must be helpful and polite

·Team player and excellent time management skills


Please note: This role involves lifting. If you are interested in the Trade Counter Sales Advisor in Didcot, Oxfordshire, position please submit your CV along with a covering letter detailing your relevant qualifications and experience, explaining why you believe you are suitable for the position.

Additional information: Package includes 28 days’ holiday including bank holidays, New Year bonus for 100% attendance (subject to start date), free drinks all day, childcare vouchers, staff discount on products, contributory pension scheme, huge companywide social events every year.

Please note that we may close this vacancy early if we receive the required number of applicants.

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Class 2 Driver - Leigh

A fantastic opportunity is available for Class 2 Drivers to join Better Bathrooms. The Successful Class 2 drivers will be based in Leigh and will earn £19,767.25 per annum, working on a 4 days on, 4 days off rota (Between 06:00 – 19:00).

The successful Class 2 Drivers will act as company ambassadors and will have a minimum entitlement to drive category C and C+E vehicles and will hold, or be willing to work towards gaining a CPC qualification. You’ll be a team player, with a good level of fitness and stamina, keen to make a difference. In addition, you should possess the following skills and experience:

  • Driving category C1, C, C + E vehicles safely, legally and efficiently required

  • Complying with all legalities associated with driving these vehicles

  • Loading and unloading the vehicle, safely and securely at all times

  • Carrying out necessary vehicle checks to ensure safety and legal compliance

  • Planning and adapting routes as necessary, feeding back on traffic or other issues

  • Ensuring safe delivery of products and the administration of paperwork to a high standard

  • Experience driving LGV’s or a similar NVQ (desirable) 

In addition, you will possess the following:

  • Basic reading and writing skills
  • Excellent organisational skills and attention to detail
  • Enthusiastic, polite and positive attitude
  • Work well as part of a team with excellent customer service values
  • Common sense and a responsible attitude

If you are interested in the Class 2 Drivers vacancies in Leigh, please apply with a CV and covering letter explaining why you believe you are suitable for the position.

Please note that we may close this vacancy early if we recieve the required number of applicants.

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Showroom Manager

 

FIXED TERM CONTRACT: 12 MONTHS

Having served over 600,000 customers we are the largest independent bathroom retailer in the UK and here at Better Bathrooms we do things the "better" way; Better Prices, Better Service, Better Bathrooms. Working together with department managers as part of the management team, you will be responsible for the day-to-day management of the showroom. You will be responsible for overseeing the performance of the Assistant Showroom Manager and sales advisors in terms of KPI’s and sales targets being achieved/exceeded, along with customer service techniques being used and general overall performance.

 

You will train store staff on sales and new products and you will lead, coach and mentor your team to achieve/exceed in store and phone KPI’s/Targets. You will lead in the day to day running of the store which will include staffing, training, implementing changes in processes and procedures with the assistance of senior management, loss prevention, health and safety, opening and closing the store, providing cover for holidays and sickness and ensuring the smooth running of the showroom.

 

You will deliver world class customer service and ensure that customers have a great shopping experience to support us in our ‘crazy goal’ of being recommended by everyone. You will give advice and guidance on product selection and be responsible for dealing with customer complaints and answer queries from customers both in store and over the phone. Alongside this you will also provide an outstanding, professional shopping experience to all customers and to make sales both face to face and over the telephone in-line with your quarterly KPI’s/Targets. 

 

It’s not essential that you have Bathroom retail experience but you should have a comprehensive understanding of your area of sales i.e. Retail, Fast Moving Consumer Goods, Home Accessories etc. and be able to demonstrate your excellent management experience. It is also essential that you are of smart appearance, articulate, confident, friendly and engaging.

 

In return we offer;

 

  • Opportunities to progress and map out a career within a rapidly expanding company

  • Potential to earn great commission on sales when hitting targets

  • 28 days holiday, including bank holidays

  • New year bonus for no sick days/100% attendance

  • Free drinks all day

  • Childcare vouchers

  • Staff discount on BB.com products

  • Contributory pension scheme

 

This is an exciting time to join our multiple award winning business, so if you think you have what we are looking for then apply now.

 

Please note that we may close this vacancy early if we receive the required number of applicants.

 

Job Overview

Working together with department managers as part of the management team, the Showroom Manager is responsible for the day-to-day management of the showroom The Showroom Manager is responsible for overseeing the performance of the Assistant Showroom Manager and sales advisors in terms of KPI’s and sales targets being achieved/exceeded, along with customer service techniques being used and general overall performance. Responsibilities include staffing, training, implementing changes in processes and procedures with the assistance of senior management, loss prevention and to ensure the department runs as smoothly as possible at all times.

Roles and Responsibilities

Management

  • Ensuring the showroom is opened and closed securely on time on a daily basis.
  • Ensuring the store is clean, tidy and professionally presented at all times.
  • Recruiting new employees.
  • Trains store staff by reviewing and revising orientation to products and sales training materials; delivering training sessions; reviewing staff job results and learning needs with retail store manager; developing and implementing new product training.
  • To achieve/exceed in store and phone KPI’s/Targets put in place.
  • To lead, coach and mentor your team of sales advisors to achieve/exceed in store and phone KPI’s/Targets.
  • Evaluates competition by visiting competing stores; gathering information such as style, quality, and prices of competitors.
  • Primary Key holder
  • Primary Emergency contact or call out for your store.
  • Carrying out end of day banking inline with company procedures.
  • Covering staff sickness to ensure your store is fully operational at all times.
  • Prepares reports by collecting, analyzing, and summarizing information.
  • Carrying out end of day banking inline with company procedures.
  • Maintaining Health and Safety, to maintain a safe and clean store environment by developing and publishing evacuation routes; determining and documenting locations of potential hazards using risk assessments and enforcing the correct safety control measures are in place.
  • Maintains professional and technical knowledge by attending educational workshops and training seminars in house. 

 Sales

  • Achieving/exceeding in store KPI’s/Targets put in place by up-selling and cross selling.
  • Achieving/exceeding phone KPI’s/Targets put in place by up-selling and cross selling.
  • Contributes to team effort by accomplishing related results as needed.

Customer Service

  • Helps customers by providing information; answering questions/queries; obtaining merchandise requested and completing payment transactions.
  • Maintains professional and technical knowledge by attending educational workshops and training seminars in house. 
  • Prepares sales and customer relations reports by analyzing and categorizing sales information; identifying and investigating customer complaints and service suggestions.
  • Promotes sales by demonstrating merchandise and products to customers where possible.
  • Maintains inventory by checking merchandise to determine inventory levels; anticipating customer demand.
  • Maintains quality service by establishing and enforcing organization standards.

Reporting/Procedures

  • Providing  analytical reports to display performance for the store,
  • Working within established guidelines.
  • Sales order processing.
  • Being responsible for processing cash and card payments.
  • Reporting discrepancies and problems to senior management. 

Skills

  • Having a friendly and engaging personality.
  • Comfortable working with members of the public.
  • Should have a confident manner.
  • Excellent telephone manner.
  • Must be helpful and polite.
  • Natural Leader & Team player.
  • Managers should be physically fit as they will be on their feet for a large part of the day.
  • You should have a comprehensive understanding of your area of sales i.e. retail, Fast Moving Consumer Goods, bathroom equipment etc.
  • Able to work as part of a sales team.
  • Knowledge of inventory techniques.
  • Should be of a smart appearance and articulate.
  • Motivated and driven.
  • Excellent sales background.
  • Ability to maintain a fair, consistent set of standards as they apply to workforce.
  • Good innovation skills with the ability to think outside the box and make improvements and changes.
  • Experience and excellent knowledge of KPI's with the ability to achieve/exceed them.
  • Excellent IT skills.

This job description is not inclusive. Employees may need to perform other duties to meet the on going needs of the business

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Online Contact Centre Sales Administrator

Due to rapid expansion, a fantastic opportunity is available for an Online Sales Administrator to join Better Bathrooms. Based in Leigh, Lancashire, the successful Online Sales Administrator will earn a salary of £17,500 rising to £18,000 after a probationary period is worked. Within the role there is opportunity to earn commission paid on a quarterly basis.

As a Sales Administrator you will be responsible for working as part of a sales/customer service team along with team leader and Manager you are responsible for assisting in the day-to-day operations. Key being to provide an outstanding, professional customer shopping experience to all customers and to make sales through leads generated via email and phone in-line with your quarterly and annual KPI’s/Targets. Your main duties and responsibilities will include, but will not be limited to: 

  • Achieving/exceeding KPI’s/Targets put in place by up-selling and cross selling from leads via phone and emails
  • Assisting shoppers to find the goods and products they are looking for through any of online virtual stores
  • Delivering all round excellent customer service and ensuring customers have a great shopping experience
  • Responsible for dealing with customer complaints right through to resolve with the support of your management team
  • Answering queries from customers both via email, live chat facility and over the phone
  • Giving advice and guidance on product selection to customers
  • Sales order processing through our virtual online stores:  EBay, BB.COM, Taps.co.uk, Amazon, Bathroom Tiles etc
  • Downloading of orders and processing payments
  • Being responsible for processing payments.
  • Reporting discrepancies and problems to the supervisor.

To be considered for the Sales Administrator position you must possess the following key skills and experience:

  • Friendly and engaging personality
  • Comfortable working with members of the public
  • Should have a confident manner
  • Excellent telephone manner
  • Must be helpful and polite
  • Comprehensive understanding of your area of sales i.e. retail, Fast Moving Consumer Goods, bathroom equipment etc
  • Ability to work as part of a sales team
  • Knowledge of inventory techniques
  • Should be of a smart appearance and articulate
  • Excellent customer service skills
  • Great attitude

If you are interested in the Online Sales Administrator position based in Leigh, Lancashire, please send your CV along with a covering letter explaining why you believe you are suitable for the position.

Additional information: Package includes 28 days holiday including bank holidays, New Year bonus for 100% attendance (subject to start date), free drinks all day, free fruit, childcare vouchers, staff discount on all products, contributory pension scheme, huge companywide social events every year.

Please note that we may close this vacancy early if we receive the required number of applicants.

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Online Contact Centre Team Leader

Having served over 600,000 customers we are the largest independent bathroom retailer in the UK and here at Better Bathrooms we do things the "better" way; Better Prices, Better Service, Better Bathrooms. Working together with the Online Contact Centre Manager as part of the management and sales team, you will be responsible for supporting in the day-to-day management of the department.

You'll be responsible for the following duties;

  • Responsible for the running performance of the department in the managers absence.
  • Recruiting new employees with assistance from the online contact center manager
  • To achieve/exceed sales KPI’s/Targets put in place.
  • To lead, coach and mentor your team of sales administrators to achieve/exceed KPI’s/Targets with the support of your manager.
  • Prepares reports by collecting, analyzing, and summarizing information.
  • Achieving/exceeding KPI’s/Targets put in place by up-selling and cross selling from leads via phone and emails.
  • Responsible for dealing with customer complaints right through to resolve with the support of your management team.
  • Answering queries from customers both via email and over the phone.
  • Giving advice and guidance on product selection to customers.
  • Sales order processing through our virtual online stores: EBay, BB.COM, Taps.co.uk, Amazon, Bathroom Tiles etc

You should have experience in online and telephone sales or customer services and be able to demonstrate your excellent team leading or management experience. It is also essential that you are of smart appearance, articulate, confident, friendly and engaging.

In return we offer;

·Opportunities to progress and map out a career within a rapidly expanding company

·Potential to earn great commission on sales when hitting targets

·28 days holiday, including bank holidays

·New year bonus for no sick days/100% attendance

·Free drinks all day and free fruit

·Childcare vouchers

·Staff discount on BB.com products

·Contributory pension scheme

This is an exciting time to join our multiple award winning business, so if you think you have what we are looking for then apply now.

Please note that we may close this vacancy early if we receive the required number of applicants. 

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Customer Service Team Leader

Due to rapid expansion, a fantastic opportunity is available for a Customer Service Team Leader to join Better Bathrooms. The role is based in Glazebury, Warrington, 40 hours per week, between 8am and 8pm between Monday and Saturday. The successful Customer Service Team Leader will join the company’s happy, stimulating and challenging environment to earn a salary of £21,000 per annum.

As a Customer Service Team Leader, you will be responsible for leading a team to deliver outstanding, professional first class experience to all customers. Reporting to the Customer Service Manager your core duties and responsibilities will include, but will not be limited to:

  • Exceeding targets through effective KPI management  

  • Monitor the procedures currently in place and suggest changes to be made to improve the smooth running of Customer Services.
  • Providing analytical reports to display performance

  • Delivering world class customer experience

  • Ensuring first time resolution

  • Supporting customers

  • Completing all relating paperwork promptly and accurately

At this company you’re not just starting a job, you’re starting a career. People are its biggest asset and its vibrant and engaging culture is its biggest work/life differentiator to other companies.To be considered for the Customer Service Team Leader position you must have previous call centre and management experience. In addition, you must possess the following key skills and experience:

  • Confident and professional telephone manner

  • Fantastic communication skills, both written and verbal

  • Great interpersonal skills

  • Ability to work well under pressure

  • Great team player

  • Strong organisational skills

  • Excellent attention to detail

  • Excellent administration skills

  • Computer literate including Microsoft Office and Outlook

  • Reliable, punctual and positive attitude

If you are interested in this excellent opportunity to become a Customer Service Team Leader based in Glazebury, Warrington for a fast growing and rapidly growing company with opportunities for further career progression, please submit your CV along with a covering letter detailing your relevant qualifications and experience, explaining why you believe you are suitable for the position.

Additional information: Package includes flexible working hours, potential of career progression in a rapidly growing company, 28 days holiday – including bank holidays, new year bonus for no sick days/100% attendance, free drinks all day, free fruit, childcare vouchers to take care of the “little people” in our lives, staff discount on company products, contributory pension scheme and huge companywide social events every year.        

Please note that we may close this vacancy early if we receive the required number of applicants.

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Customer Service Advisor

Due to accelerated growth an exciting opportunity is available for a Customer Service Advisor to join an award-winning company with bathroom and tile showrooms throughout the UK, and a thriving online business. At betterbathrooms.com you’re not just starting a job, you’re starting a career. People are our biggest asset and engaging culture is our biggest/ life differentiator to other companies which allows us to offer competitive rates of pay. We ensure we create a happy, stimulating and challenging environment for all our employees to thrive in and be the best they can be. We are a fast paced, rapidly growing company, with endless career progression stories to tell….it’s no great surprise we were named “Employer of the Year” at the UK National Business Awards in 2015.

Working within the Customer Service department you will report on a daily basis to a Dedicated Service Team Manager to work as part of the team to deliver outstanding, professional first class experience to all our customers. To deliver a one call resolution to our customer queries, requests, complaints via phone, email, live chat.

Your responsibilities will be to deliver a world class customer experience, ensure first time resolution, support our Customers, work to Key Performance Indicators and to complete all relating paperwork promptly and accurately.

You'll need;

  • A confident and professional telephone manner
  • Fantastic communication skills, both written and verbal
  • Great interpersonal skills
  • When the going gets tough you are calm and considered
  • You are familiar and comfortable with contributing and working to Key Performance Indicators that measure your personal, team and department performance.
  • You love to work as part of our great team and equally under your own steam.
  • You are organised with great attention to detail and excellent administration skills
  • You are familiar and comfortable working with all general computer packages.
  • You are always on time and with your reliability and positive attitude will make an amazing addition to our friendly team.
  • Call Centre experience
 In return we offer;
  • Potential of career progression in a rapidly growing company
  • 28 days holiday – including Bank holidays
  • New Year Bonus for no sick days /100% attendance
  • Free drinks all day and free fruit mondays
  • Childcare Vouchers to take care of the “little people” in our lives
  • Staff discount on BB.com products
  • Contributory pension scheme
  • Flexible working optional

If you think this is the role for you then apply now.

We reserve the right to close this vacancy early if we reach the number of candidates required.

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Trade Scheme Account Manager

An interesting opportunity is available for a driven and enthusiastic Trade Scheme Account Manager to join Better Bathrooms. Based in Glazebury, Warrington the successful Trade Scheme Account Manager will earn a competitive salary of £18,000 per annum with an OTE of £21,000 - £23,000 uncapped commission

Working as part of a sales/customer service team the Trade Scheme Account Manager will be responsible for assisting in the day-to-day operations of the department. You will be managing a number of current accounts and be responsible for inbound sales and service with the aim of generating repeat business. Monthly commission is paid on departmental repeat business and is uncapped once the initial target is reached. Reporting to the Team Leader and Manager the Account Manager’s key duties will include:

  • Achieving/exceeding KPI’s/Targets put in place by up-selling and cross selling from leads via phone, live chat and emails as well as Trade Scheme sign ups and sales
  • Making outbound calls to current customers to gain new account sign up, lead generation and business and generating new leads and new business where possible
  • Assisting shoppers to find the goods and products they are looking for through any of online virtual stores
  • Delivering all round excellent customer service and ensuring customers have a great shopping experience
  • Ensuring customers are kept up to date with order progression
  • Working within established guidelines
  • Responsible for dealing with customer complaints right through to resolve with the support of your management team
  • Answering queries from customers both via email and over the phone
  • Giving advice and guidance on product selection to customers
  • Sales order processing through our virtual online store
  • Processing payments
  • Reporting discrepancies and problems to the supervisor

The successful Account Manager will have proven experience of working in an outbound sales environment. In addition, you will also possess the following skills and experience:

  • Computer literate with working knowledge of word and excel, email and general computer systems
  • Excellent customer service skills and telephone Manner
  • Comprehensive understanding of your area of sales i.e. retail, Fast Moving Consumer Goods, bathroom equipment etc.
  • Able to work as part of a team as well on your own initiative
  • Target driven and decisive
  • Ability to multi-task
  • Driven, motivated, confident and creative
  • Great character with a great attitude
  • Possess a friendly and engaging personality and be comfortable working with members of the public
  • Smart appearance and articulate

In return we offer;

  • Opportunities to progress and map out a career within a rapidly expanding company
  • Potential to earn great commission on sales when hitting targets
  • 28 days’ holiday, including bank holidays
  • New year bonus for no sick days/100% attendance
  • Free drinks all day and free fruit Mondays
  • Childcare vouchers
  • Staff discount on online company products
  • Contributory pension scheme

If you are interested in the Trade Scheme Account Manager vacancy based in Glazebury please send your CV along with a covering letter explaining how your skills and experience meet the requirements for the position.

Please note that we may close this vacancy early if we receive the required number of applicants.

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Customer Service and Logisitcs Administrator

Having served over 600,000 customers we are the largest independent bathroom retailer in the UK and here at Better Bathrooms we do things the "better" way; Better Prices, Better Service, Better Bathrooms. The Customer Service and Logistics Administrator will assist in all areas of product delivery to customers for orders which are out of stock/awaiting delivery, ensuring that customers are kept informed of progress of delivery at all times. You will liaise with other departments in relation to out of stock items, back orders and pending deliveries and provide necessary information contacting customers and other departments.

You will deliver world class customer service and ensure that customers have a great shopping experience to support us in our ‘crazy goal’ of being recommended by everyone. Alongside this you will look after the following;

  • Coordinating dispatch of goods between warehouses to ensure smooth transition of stock.

  • Actively monitoring stock levels and due dates against expected delivery dates.

  • Collaboration with Dispatch/Product Manager to ensure efficient management of out of stock issues.

  • Accurately administrating information onto the live ‘Key’ ordering system and updating stock reports.

  • Handling incoming calls and e-mails from other associated areas of the business such as; Ebay, Amazon & Taps.co.uk.

  • Efficient processing of orders ensuring complete order fulfilment.

  • Demonstration of product knowledge and enthusiasm to ensure maximum up sales, add-ons and upgrades to customers’ existing orders.

  • Weekly review of department KPIs including stock levels, delivery timescales and sales.

In return we offer;

  • Opportunities to progress and map out a career within a rapidly expanding company

  • 28 days holiday, including bank holidays

  • New year bonus for no sick days/100% attendance

  • Free fruit and drinks all day

  • Childcare vouchers

  • Staff discount on BetterBathrooms.com products

  • Contributory pension scheme

This is an exciting time to join our multiple award winning business, so if you think you have what we are looking for then apply now.

Please note that we may close this vacancy early if we receive the required number of applicants.

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