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Current Vacancies

Trade Counter Sales Advisor

Job Overview

  • Working as part of a sales team along with the Assistant Manager and the Showroom Manager you are responsible for assisting in the day-to-day operations. Key being to provide an outstanding, professional customer shopping experience to all customers and to make sales both face to face and over the telephone in-line with your quarterly KPI’s/Targets. You will be responsible for handling customer service enquiries relating to any returns, exchanges and collections.

Roles and Responsibilities

Sales

  • Achieving/exceeding in store KPI’s/Targets put in place by up-selling and cross selling.
  • Achieving/exceeding phone KPI’s/Targets put in place by up-selling and cross selling.

Customer Service

  • Greeting customers who enter the store.
  • Assisting shoppers to find the goods and products they are looking for.
  • Delivering all round excellent customer service and ensuring customers have a great shopping experience.
  • Responsible for dealing with customer complaints with the support of your management team.
  • Answering queries from customers both in store and over the phone.
  • Giving advice and guidance on product selection to customers.
  • Handling returns, exchanges and collections.

Processing & Reporting

  • Working within established guidelines.
  • Sales order processing.
  • Being responsible for processing cash and card payments.
  • Reporting discrepancies and problems to the supervisor.
  • Relief key holding in the absence of management.

General

  • Keeping the store clean & tidy, this may include cleaning at times.
  • Attaching price tags to merchandise on the shop floor.
  • Receiving and storing the delivery of any stock.
  • Keeping up to date with special promotions and putting up displays.

Skills and Competencies

  • Great attitude.
  • Confident.
  • Having a friendly and engaging personality.
  • Comfortable working with members of the public.
  • Should have a confident manner.
  • Excellent Telephone Manner.
  • Must be helpful and polite.
  • Assistants should be physically fit as they will be on their feet for a large part of the day and involves lifting.
  • You should have a comprehensive understanding of your area of sales i.e. retail, Fast Moving Consumer Goods, bathroom equipment etc.
  • Able to work as part of a sales team.
  • Knowledge of inventory techniques.
  • Should be of a smart appearance and articulate.
  • Knowledge of word and excel, email and general computer systems

Technical Requirements

  • Knowledge of word and excel, email and general computer systems

Personal Qualities

  • Good timekeeping
  • Reliable
  • Empathetic/Good listener
  • Team worker
  • Smart appearance
  • Positive attitude
  • Creative

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Sales Advisor

Job Overview

Working as part of a sales team along Assistant Manager and the Showroom Manager you are responsible for assisting in the day-to-day operations. Key being to provide an outstanding, professional customer shopping experience to all customers and to make sales both face to face and over the telephone in-line with your quarterly KPI’s/Targets. 

Sales

  • Achieving/exceeding in store KPI’s/Targets put in place by up-selling and cross selling.
  • Achieving/exceeding phone KPI’s/Targets put in place by up-selling and cross selling. 
Customer Service
  • Greeting customers who enter the store.
  • Assisting shoppers to find the goods and products they are looking for.
  • Delivering all round excellent customer service and ensuring customers have a great shopping experience. 
  • Responsible for dealing with customer complaints with the support of your management team.
  • Answering queries from customers both in store and over the phone.
  • Giving advice and guidance on product selection to customers.

Processing and Reporting

  • Working within established guidelines.
  • Sales order processing.
  • Being responsible for processing cash and card payments.
  • Reporting discrepancies and problems to the supervisor.
  • Relief key holding in the absence of management. 

General

  • Keeping the store tidy and clean, this may include cleaning at times.
  • Attaching price tags to merchandise on the shop floor.
  • Receiving and storing the delivery of any stock
  • Keeping up to date with special promotions and putting up displays.
Skills and Competencies
  • Having a friendly and engaging personality.
  • Comfortable working with members of the public.
  • Should have a confident manner.
  • Excellent Telephone Manner.
  • Must be helpful and polite.
  • Assistants should be physically fit as they will be on their feet for a large part of the day.
  • You should have a comprehensive understanding of your area of sales i.e. retail, Fast Moving Consumer Goods, bathroom equipment etc.
  • Able to work as part of a sales team.
  • Knowledge of inventory techniques.
  • Should be of a smart appearance and articulate.

Please note: This job description is not inclusive. Employees may need to perform other duties to meet the on-going need of the business.

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Trade Sales Manager

Job Overview

Working as part of a trade sales management team you are responsible for developing new business leads into appointments and then converting these into new and repeat business sales.  You will also be expected to develop your own leads as well as using provided lists of data.  This is a targeted sales role with individual monthly commission which is uncapped once the initial cost gate is passed.  

Roles and Responsibilities

Sales

  • Achieving monthly and quarterly KPI’s/Targets put in place
  • Making outbound calls in-line with targets
  • Signing up new trade account customers In-line with targets on a monthly and quarterly basis
  • Generating new leads and new business where possible to drive trade sales overall
  • Following up on any initial leads with further contact and appointments to generate new/repeat business where possible

Customer Service

  • Assisting trade account holders to find the goods and products required
  • Delivering all round excellent customer service and ensuring customers have a great shopping experience 
  • Ensuring trade customers are kept up to date with current offers
  • Monitoring sales orders to ensure dispatch times are met and orders reach customers on time
  • Answering queries from customers both face to face, through email and over the phone

Processing & Reporting

  • Working within established process & procedure guidelines
  • Sales order processing both in store and over the phone
  • Being responsible for processing payments
  • Being responsible for processing trade sign ups
  • Reporting discrepancies and problems to the supervisor or manager

Skills and Competencies

  • Experience of  outbound calling and achieving targets
  • Great Attitude
  • Target Driven and Decisive
  • Having a friendly and engaging personality.
  • Motivated
  • Bags of enthusiasm
  • Comfortable working with members of the public.
  • Excellent Telephone Manner.
  • Able to work as part of a sales team.
  • Should be of a smart appearance and articulate.
  • Excellent customer service skills.
  • Ability to multitask
  • Excellent IT Skills

Technical Requirements

  •  Knowledge of word, excel, email and general computer systems
Personal Qualities
  • Driven
  • Enthusiastic
  • Motivated
  • Confident
  • Great Character
  • Great Attitude
  • Creative
 

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Merchandising Administrator

Job Overview

As a Merchandising Administrator you will work in close liaison with the Retail and Product Merchandisers in a designated sector. You will assist in ensuring that products appear in the right store or website at the appropriate time and correct positioning and quantities. This involves working closely within the team to enable the accurate forecasting of trends, stock levels and monitor performance. You will play a key role within retail as profits can be affected by how successful the work is undertaken.

Roles and Responsibilities

  • Maintain and update the company websites and stores including amending existing product information such as specification, pictures and descriptions.
  • Adding new products to the websites involving the use of photography/CGI, gathering specification and technical information of the product.
  • Uploading all relevant information on to the admin system
  • Creating dimension diagrams to be used on each product
  • Discontinuing products that are no longer available for sale
  • Creating new website categories for products sales
  • Implementing 301 redirects for pages no longer found
  • Performing basic on page search engine optimisation through standard best practice
  • Maintaining a comprehensive library of appropriate data
  • Working closely on visual display with relevant parties to decide how products should be displayed to to maximise sales.

Skills

  • Sound decision making skills and the ability to plan and prioritise
  • Excellent communication/copywriting skills
  • The capability to work well as part of a team and to build and maintain effective working relationships with a range of people.
  • Previous experience in a similar role would be advantageous

Technical Requirements

  • Have a good understanding of website Content Management Systems with a methodical approach to updating products online.
  • HTML knowledge is advantageous but not essential
  • Working knowledge of Illustrator is advantageous
  • Good knowledge of Photoshop

Personal Qualities

  • Excellent work ethic
  • Hard working
  • Focused
  • Team player
  • Ability to communicate at all levels within the organisation

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Sales Advisor

Job Overview

Working as part of a sales team along Assistant Manager and the Showroom Manager you are responsible for assisting in the day-to-day operations. Key being to provide an outstanding, professional customer shopping experience to all customers and to make sales both face to face and over the telephone in-line with your quarterly KPI’s/Targets.

Roles & Responsibilities

Sales

  • Achieving/exceeding in store KPI’s/Targets put in place by up-selling and cross selling.
  • Achieving/exceeding phone KPI’s/Targets put in place by up-selling and cross selling.

Customer Service

  • Greeting customers who enter the store.
  • Assisting shoppers to find the goods and products they are looking for.
  • Delivering all round excellent customer service and ensuring customers have a great shopping experience.
  • Responsible for dealing with customer complaints with the support of your management team.
  • Answering queries from customers both in store and over the phone.
  • Giving advice and guidance on product selection to customers.

Processing & Reporting

  • Working within established guidelines.
  • Sales order processing.
  • Being responsible for processing cash and card payments.
  • Reporting discrepancies and problems to the supervisor.
  • Relief key holding in the absence of management.

General

  • Keeping the store tidy and clean, this may include cleaning at times.
  • Attaching price tags to merchandise on the shop floor.
  • Receiving and storing the delivery of any stock
  • Keeping up to date with special promotions and putting up displays.

 

Skills

  • Having a friendly and engaging personality.
  • Comfortable working with members of the public.
  • Should have a confident manner.
  • Excellent Telephone Manner.
  • Must be helpful and polite.
  • You should have a comprehensive understanding of your area of sales i.e. retail, Fast Moving Consumer Goods, bathroom equipment etc.
  • Able to work as part of a sales team.
  • Knowledge of inventory techniques.
  • Should be of a smart appearance and articulate.

This job description is not inclusive. Employees may need to perform other duties to meet the on going needs of the business.

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Trade Counter Manager

 

Having served over 600,000 customers we are the largest independent bathroom retailer in the UK and here at Better Bathrooms we do things the "better" way; Better Prices, Better Service, Better Bathrooms. Due to accelerated growth a position has become available for a Trade Counter Manager to join us. Based in Birmingham the successful Trade Counter Manager will join the management and sales team.

 

As a Trade Counter Manager you will work together with the department managers and be responsible for the day-to-day management of the operation. The Trade Counter Manager is responsible for overseeing the performance of the Trade Counter Assistant Manager and sales advisors. Reporting to the area manager, your main duties and responsibilities will include, but will not be limited to: 

 

  • Responsible for the operation of the Trade Counter

  • Recruiting and training new employees and revising orientation to products and sales training materials

  • Achieving and exceeding in store and phone KPI’s/Targets put in place

  • Leading, coaching and mentoring sales advisors to achieve/exceed in store and phone KPI’s/Targets

  • Evaluates competition by visiting competing stores, gathering information such as style, quality and prices of competitors.

  • Preparing reports by collecting, analysing and summarizing information

  • Maintaining Health and Safety, to maintain a safe and clean store environment at all times

  • Helping customers by providing information, answering questions, obtaining merchandise requested and completing payment transactions.

  • Providing analytical reports to display performance for the store

  • Reporting discrepancies and problems to senior management.

 

To be considered for the Trade Counter Manager position you must have demonstrable experience in sales management along with an excellent sales background. You should also have a comprehensive understanding of your area of sales i.e. retail, fast moving consumer goods, bathroom equipment etc. In addition, you must possess the following key skills and experience:

 

  • Friendly and engaging personality

  • Confident, helpful and polite

  • Excellent telephone manner

  • Ability to work as part of a sales team

  • Smart appearance and articulate

  • Motivated and driven

  • Creative and innovative

  • Excellent IT skills including Microsoft Office

  • Excellent timekeeping and leadership skills 

 

In return we offer;

 

  • Opportunities to progress and map out a career within a rapidly expanding company

  • Potential to earn great commission on sales when hitting targets

  • 28 days holiday, including bank holidays

  • New year bonus for no sick days/100% attendance

  • Free drinks all day

  • Childcare vouchers

  • Staff discount on Better Bathrooms products

  • Contributory pension scheme

 

If you are interested in the Trade Counter Manager position based in Birmingham, please submit your CV along with a covering letter detailing your relevant qualifications and experience, explaining why you believe you are suitable for the position.

 

Please note, we may close this vacancy early if we receive the required number of applicants.

 

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Trade Counter Supervisor

Having served over 600,000 customers we are the largest independent bathroom retailer in the UK and here at Better Bathrooms we do things the "better" way; Better Prices, Better Service, Better Bathrooms. Due to accelerated growth a position has become available for a Trade Counter Supervisor to join an award-winning UK bathroom retailer. Based in Birmingham the successful Trade Counter Supervisor will join the management and sales team.

As a Trade Counter Supervisor you will work together with the Trade Counter Manager and will be mainly responsible for supporting them in the day-to-day management of the operation. Reporting to the Trade Counter Manager, your main duties and responsibilities will include, but will not be limited to:

  • Ensuring the store is clean, tidy and professionally presented at all times

  • Training store staff by reviewing and revising orientation to products and sales training materials; delivering training sessions; reviewing staff job results and learning needs with retail store manager; developing and implementing new product training

  • Achieving/exceeding in store and phone KPI’s/Targets put in place

  • Leading, coaching and mentoring your team of sales advisors to achieve/exceed in store and phone KPI’s/Targets

  • Evaluating competition by visiting competing stores; gathering information such as style, quality, and prices of competitors

  • Promoting sales by demonstrating merchandise and products to customers where possible

  • Ensuring our collection & fast track service works to its optimum

  • Carrying out end of day banking inline with company procedures

  • Preparing sales and customer relations reports

  • Maintaining inventory by checking merchandise to determine inventory levels; anticipating customer demand

  • Preparing reports by collecting, analysing, and summarizing information

To be considered for the Trade Counter Supervisor position you must have demonstrable experience in sales management along with an excellent sales background. You should also have a comprehensive understanding of your area of sales i.e. retail, fast moving consumer goods, bathroom equipment etc. In addition, you must possess the following key skills and experience:

  • Friendly and engaging personality

  • Confident, helpful and polite

  • Excellent telephone manner

  • Ability to work as part of a sales team

  • Smart appearance and articulate

  • Motivated and driven

  • Creative and innovative

  • Excellent IT skills including Microsoft Office

  • Excellent timekeeping and leadership skills

In return we offer;

  • Opportunities to progress and map out a career within a rapidly expanding company

  • Potential to earn great commission on sales when hitting targets

  • 28 days holiday, including bank holidays

  • New year bonus for no sick days/100% attendance

  • Free drinks all day

  • Childcare vouchers

  • Staff discount on BB.com products

  • Contributory pension scheme

If you are interested in the Trade Counter Supervisor position based in Birmingham, please submit your CV along with a covering letter detailing your relevant qualifications and experience, explaining why you believe you are suitable for the position.

Please note, we may close this vacancy early if we receive the required number of applicants.

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Sales Advisor

Job Overview

Working as part of a sales team along Assistant Manager and the Showroom Manager you are responsible for assisting in the day-to-day operations. Key being to provide an outstanding, professional customer shopping experience to all customers and to make sales both face to face and over the telephone in-line with your quarterly KPI’s/Targets. 

Sales

  • Achieving/exceeding in store KPI’s/Targets put in place by up-selling and cross selling.
  • Achieving/exceeding phone KPI’s/Targets put in place by up-selling and cross selling.

Customer Service

  • Greeting customers who enter the store.
  • Assisting shoppers to find the goods and products they are looking for.
  • Delivering all round excellent customer service and ensuring customers have a great shopping experience. 
  • Responsible for dealing with customer complaints with the support of your management team.
  • Answering queries from customers both in store and over the phone.
  • Giving advice and guidance on product selection to customers.

Processing & Reporting

  • Working within established guidelines.
  • Sales order processing.
  • Being responsible for processing cash and card payments.
  • Reporting discrepancies and problems to the supervisor.
  • Relief key holding in the absence of management.

 General

  • Keeping the store tidy and clean, this may include cleaning at times.
  • Attaching price tags to merchandise on the shop floor.
  • Receiving and storing the delivery of any stock
  • Keeping up to date with special promotions and putting up displays.

Skills and Competencies

  • Having a friendly and engaging personality.
  • Comfortable working with members of the public.
  • Should have a confident manner.
  • Excellent Telephone Manner.
  • Must be helpful and polite.
  • Assistants should be physically fit as they will be on their feet for a large part of the day.
  • You should have a comprehensive understanding of your area of sales i.e. retail, Fast Moving Consumer Goods, bathroom equipment etc.
  • Able to work as part of a sales team.
  • Knowledge of inventory techniques.
  • Should be of a smart appearance and articulate.
Please note: This job description is not inclusive. Employees may need to perform other duties to meet the on going needs of the business.


Show More

Sales Advisor

Job Overview 

Working as part of a sales team along Assistant Manager and the Showroom Manager you are responsible for assisting in the day-to-day operations. Key being to provide an outstanding, professional customer shopping experience to all customers and to make sales both face to face and over the telephone in-line with your quarterly KPI’s/Targets. 

Sales

  • Achieving/exceeding in store KPI’s/Targets put in place by up-selling and cross selling.
  • Achieving/exceeding phone KPI’s/Targets put in place by up-selling and cross selling.

Customer Service

  • Greeting customers who enter the store.
  • Assisting shoppers to find the goods and products they are looking for.
  • Delivering all round excellent customer service and ensuring customers have a great shopping experience. 
  • Responsible for dealing with customer complaints with the support of your management team.
  • Answering queries from customers both in store and over the phone.
  • Giving advice and guidance on product selection to customers.

Processing & Reporting

  • Working within established guidelines.
  • Sales order processing.
  • Being responsible for processing cash and card payments.
  • Reporting discrepancies and problems to the supervisor.
  • Relief key holding in the absence of management.

General

  • Keeping the store tidy and clean, this may include cleaning at times.
  • Attaching price tags to merchandise on the shop floor.
  • Receiving and storing the delivery of any stock
  • Keeping up to date with special promotions and putting up displays.

Skills and Competencies

  • Having a friendly and engaging personality.
  • Comfortable working with members of the public.
  • Should have a confident manner.
  • Excellent Telephone Manner.
  • Must be helpful and polite.
  • Assistants should be physically fit as they will be on their feet for a large part of the day.
  • You should have a comprehensive understanding of your area of sales i.e. retail, Fast Moving Consumer Goods, bathroom equipment etc.
  • Able to work as part of a sales team.
  • Knowledge of inventory techniques.
  • Should be of a smart appearance and articulate.

This job description is not inclusive. Employees may need to perform other duties to meet the on going needs of the business.

Show More

Sales Advisor

Job Overview

Working as part of a sales team along Assistant Manager and the Showroom Manager you are responsible for assisting in the day-to-day operations. Key being to provide an outstanding, professional customer shopping experience to all customers and to make sales both face to face and over the telephone in-line with your quarterly KPI’s/Targets. 

Roles and Responsibilies

Sales

  • Achieving/exceeding in store KPI’s/Targets put in place by up-selling and cross selling.
  • Achieving/exceeding phone KPI’s/Targets put in place by up-selling and cross selling. 

Customer Service

  • Greeting customers who enter the store.
  • Assisting shoppers to find the goods and products they are looking for.
  • Delivering all round excellent customer service and ensuring customers have a great shopping experience. 
  • Responsible for dealing with customer complaints with the support of your management team.
  • Answering queries from customers both in store and over the phone.
  • Giving advice and guidance on product selection to customers.

 Processing & Reporting

 

  • Working within established guidelines.
  • Sales order processing.
  • Being responsible for processing cash and card payments.
  • Reporting discrepancies and problems to the supervisor.
  • Relief key holding in the absence of management.

General

  • Keeping the store tidy and clean, this may include cleaning at times.
  • Attaching price tags to merchandise on the shop floor.
  • Receiving and storing the delivery of any stock
  • Keeping up to date with special promotions and putting up displays.
Skills
Skills and Competencies
  • Having a friendly and engaging personality.
  • Comfortable working with members of the public.
  • Should have a confident manner.
  • Excellent Telephone Manner.
  • Must be helpful and polite.
  • Assistants should be physically fit as they will be on their feet for a large part of the day.
  • You should have a comprehensive understanding of your area of sales i.e. retail, Fast Moving Consumer Goods, bathroom equipment etc.
  • Able to work as part of a sales team.
  • Knowledge of inventory techniques.
  • Should be of a smart appearance and articulate.
 


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Store Manager

Having served over 600,000 customers we are the largest independent bathroom retailer in the UK and here at Better Bathrooms we do things the "better" way; Better Prices, Better Service, Better Bathrooms. Working together with department managers as part of the management team, you will be responsible for the day-to-day operational management of the showroom, trade counter and warehousing facility. You will be responsible for overseeing the performance of the Showroom management and sales team, the warehouse staff and the Trade counter team in terms of KPI’s and sales targets being achieved/exceeded, along with customer service techniques being used and general overall performance.

You will lead in the day to day operational running of the store which will include staffing, training, financials, implementing changes in processes and procedures with the assistance of senior management, stock control, loss prevention, warehousing and health and safety.

Your store will deliver world class customer service and ensure that customers have a great shopping experience to support us in our ‘crazy goal’ of being recommended by everyone. It’s not essential that you have Bathroom retail experience but you should have a comprehensive understanding of your area of sales i.e. Retail, Fast Moving Consumer Goods, Home Accessories etc. and be able to demonstrate your excellent management experience of a large store. It is also essential that you are of smart appearance, articulate, confident, friendly and engaging.

In return we offer;

  • Opportunities to progress and map out a career within a rapidly expanding company

  • Potential to earn bonus

  • 28 days holiday, including bank holidays

  • New year bonus for no sick days/100% attendance

  • Free drinks all day

  • Childcare vouchers

  • Staff discount on Better Bathrooms products

  • Contributory pension scheme

This is an exciting time to join our multiple award winning business, so if you think you have what we are looking for then apply now.

Please note that we may close this vacancy early if we receive the required number of applicants.

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Drivers Mate - Didcot

Job Overview

Deliver the highest levels of customer satisfaction and FTS whilst operating within a safe working environment and adopting best practices and legal compliance.

Roles & Responsibilities

  • Provide support and feedback to colleagues and operations team.
  • Ensure the safe delivery of products and the administration of paperwork to a high standard.
  • Maximise first time success.
  • Ensure minimum damage.
  • Excellent attendance and time keeping.
  • Working in a safe manner – in line with H&S policy and procedures. Permanent
  • Customer specific procedures.
  • Quality standards.
  • Operational documentation.
  • Customer satisfaction.
  • Maintain regular contact with operations team.
  • Check all products are loaded and secured to minimise damage.
  • Report any load discrepancies immediately.
  • Secure loads effectively through out the day.
  • Assist in completing routine daily vehicle checks.
  • Comply with the mobile workers working time directive legislation.
  • Look after company property at all times.
  • Keep company vehicles clean and tidy at all times.

Skills

  • A good level of general fitness and stamina.
  • To be reliable and punctual.
  • To be a confident map reader.
  • Excellent organisational skills.
  • Common sense and a responsible attitude.
  • A polite attitude towards other road users.
  • An awareness of health and safety issues.
  • Good customer service skills.
  • Basic numeracy and literacy skills for completing record sheets and paperwork.
  • To work well in a team.

Personal Qualities

Applicants may be expected to show a good knowledge of vehicles and how they work. Some basic qualifications in English and maths are useful, as the job often involves handling documentation. Most will be expected to have a full driving licence.

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Class 2 Driver - Didcot

Job Overview

Deliver the highest levels of customer satisfaction and FTS whilst operating within a safe working environment and adopting best practices and legal compliance.

Roles & Responsibilities

  • To drive Category C1,C,C+E vehicles safely, legally and efficiently as required.
  • To comply with all drivers hours and Road Transport Directive legislation.
  • Comply with the mobile workers working time directive legislation.
  • To load and unload vehicle and maintain safety and security of load at all times.
  • Carry out all necessary checks to ensure vehicle is safe and legal and to follow appropriate procedures if it is not.
  • To act as company ambassador when dealing with customers.
  • To complete all paperwork promptly and accurately as required (include anyelectronic devices that might be used, scanners, hand held POD etc.).
  • To plan and adapt routes as necessary and feedback to traffic office on any issues around load planning and routing.
  • To operate all vehicle systems including Tail-lift.
  • To comply with all Health & Safety requirements in depot, on road and at customers premises and to take responsibility for ensuring own fitness to drive at all times.
  • Provide support and feedback to colleagues and operations team.
  • Ensure the safe delivery of products and the administration of paperwork to a high standard.
  • Maximise first time success.
  • Ensure minimum damage.
  • Excellent attendance and time keeping.
  • Check all products are loaded and secured to minimise damage.
  • Report any load discrepancies immediately.
  • Keep company vehicles clean and tidy at all times.

Skills

  • Experienced in all aspects of driving LGVs - Driving Goods Vehicle NVQ preferred.
  • Thorough knowledge of driver’s hour’s legislation, tachograph procedures and other legal obligations.
  • Demonstrable route planning and map reading ability.
  • A good level of general fitness and stamina.
  • To be reliable and punctual.
  • Excellent organizational skills.
  • Common sense and a responsible attitude.
  • A polite attitude towards other road users.
  • An awareness of health and safety issues.
  • Good customer service skills.
  • Basic numeracy and literacy skills for completing record sheets and paperwork.
  • To work well in a team.

Technical Requirements

  • Must hold and have minimum entitlement to drive category C, C+E vehicles.
  • Hold or willingness to work towards gaining driver CPC qualification.

Personal Qualities

  • Knowledge of load restraint procedures..
  • Essential literacy and numeracy skills..
  • A commitment to delivering the best possible customer service..
  • Works well with colleagues and is prepared to cover for absence..
  • Works with minimal supervision and is prepared to use own initiative..
  • Is readily adaptable to changes in working procedures and practices and is open to.
  • Opportunities to improve own skills..

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Trade Counter Manager

Job Overview

Working together with department managers as part of the management team, the Showroom Manager is responsible for the day-to-day management of the showroom The Showroom Manager is responsible for overseeing the performance of the Assistant Showroom Manager and sales advisors in terms of KPI’s and sales targets being achieved/exceeded, along with customer service techniques being used and general overall performance. Responsibilities include staffing, training, implementing changes in processes and procedures with the assistance of senior management, loss prevention and to ensure the department runs as smoothly as possible at all times.

Roles and Responsibilies

Management

  • Ensuring the showroom is opened and closed securely on time on a daily basis.
  • Ensuring the store is clean, tidy and professionally presented at all times.
  • Recruiting new employees.
  • Trains store staff by reviewing and revising orientation to products and sales training materials; delivering training sessions; reviewing staff job results and learning needs with retail store manager; developing and implementing new product training.
  • To achieve/exceed in store and phone KPI’s/Targets put in place.
  • To lead, coach and mentor your team of sales advisors to achieve/exceed in store and phone KPI’s/Targets.
  • Ensure our collection & fast track service works to its optimum
  • Evaluates competition by visiting competing stores; gathering information such as style, quality, and prices of competitors.
  • Primary Key holder
  • Primary Emergency contact or call out for your store.
  • Carrying out end of day banking inline with company procedures.
  • Covering staff sickness to ensure your store is fully operational at all times.
  • Prepares reports by collecting, analyzing, and summarizing information.
  • Carrying out end of day banking inline with company procedures.
  • Maintaining Health and Safety, to maintain a safe and clean store environment by developing and publishing evacuation routes; determining and documenting locations of potential hazards using risk assessments and enforcing the correct safety control measures are in place.
  • Maintains professional and technical knowledge by attending educational workshops and training seminars in house. 

 Sales

  • Achieving/exceeding in store KPI’s/Targets put in place by up-selling and cross selling.
  • Achieving/exceeding phone KPI’s/Targets put in place by up-selling and cross selling.
  • Contributes to team effort by accomplishing related results as needed.

Customer Service

  • Helps customers by providing information; answering questions/queries; obtaining merchandise requested and completing payment transactions.
  • Maintains professional and technical knowledge by attending educational workshops and training seminars in house. 
  • Prepares sales and customer relations reports by analyzing and categorizing sales information; identifying and investigating customer complaints and service suggestions.
  • Promotes sales by demonstrating merchandise and products to customers where possible.
  • Maintains inventory by checking merchandise to determine inventory levels; anticipating customer demand.
  • Maintains quality service by establishing and enforcing organization standards.

 Reporting/Procedures

  • Providing  analytical reports to display performance for the store,
  • Working within established guidelines.
  • Sales order processing.
  • Being responsible for processing cash and card payments.
  • Reporting discrepancies and problems to senior management. 
Skills
  • Having a friendly and engaging personality.
  • Comfortable working with members of the public.
  • Should have a confident manner.
  • Excellent telephone manner.
  • Must be helpful and polite.
  • Natural Leader & Team player.
  • Managers should be physically fit as they will be on their feet for a large part of the day.
  • You should have a comprehensive understanding of your area of sales i.e. retail, Fast Moving Consumer Goods, bathroom equipment etc.
  • Able to work as part of a sales team.
  • Knowledge of inventory techniques.
  • Should be of a smart appearance and articulate.
  • Motivated and driven.
  • Excellent sales background.
  • Ability to maintain a fair, consistent set of standards as they apply to workforce.
  • Good innovation skills with the ability to think outside the box and make improvements and changes.
  • Experience and excellent knowledge of KPI's with the ability to achieve/exceed them.
  • Excellent IT skills.
Technical Requirements
  • Ability to analyse information
  • Good knowledge of Microsoft packages including Word, Excel and Outlook
  • Good all round knowledge of business practices
  • Commercially aware
  • Experience of using word and excel, email and general computer systems
Personal Qualities
  • Extremely Customer Focused
  • Ability to think outside the box.
  • Ability to challenge current practices and procedures
  • Able to identify areas of concern/weakness and act upon them quickly.
  • Must be able to work with minimal supervision but also work effectively within a team.
  • Ability to work at all levels both internally and externally
  • Leadership
  • Ability to remain calm under pressure
  • Ability to set and manager priorities effectively
  • Excellent time keeping
  • Reliable
  • Empathetic/Good Listener
  • Effective coach/mentor
  • Smart appearance
  • Positive attitude
  • Creative


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Sales Advisor

Job Overview

Working as part of a sales team along Assistant Manager and the Showroom Manager you are responsible for assisting in the day-to-day operations. Key being to provide an outstanding, professional customer shopping experience to all customers and to make sales both face to face and over the telephone in-line with your quarterly KPI’s/Targets.

Roles & Responsibilities

Sales

  • Achieving/exceeding in store KPI’s/Targets put in place by up-selling and cross selling.
  • Achieving/exceeding phone KPI’s/Targets put in place by up-selling and cross selling.

Customer Service

  • Greeting customers who enter the store.
  • Assisting shoppers to find the goods and products they are looking for.
  • Delivering all round excellent customer service and ensuring customers have a great shopping experience.
  • Responsible for dealing with customer complaints with the support of your management team.
  • Answering queries from customers both in store and over the phone.
  • Giving advice and guidance on product selection to customers.

Processing & Reporting

  • Working within established guidelines.
  • Sales order processing.
  • Being responsible for processing cash and card payments.
  • Reporting discrepancies and problems to the supervisor.
  • Relief key holding in the absence of management.

General

  • Keeping the store tidy and clean, this may include cleaning at times.
  • Attaching price tags to merchandise on the shop floor.
  • Receiving and storing the delivery of any stock
  • Keeping up to date with special promotions and putting up displays.

 

Skills

  • Having a friendly and engaging personality.
  • Comfortable working with members of the public.
  • Should have a confident manner.
  • Excellent Telephone Manner.
  • Must be helpful and polite.
  • Assistants should be physically fit as they will be on their feet for a large part of the day.
  • You should have a comprehensive understanding of your area of sales i.e. retail, Fast Moving Consumer Goods, bathroom equipment etc.
  • Able to work as part of a sales team.
  • Knowledge of inventory techniques.
  • Should be of a smart appearance and articulate.

This job description is not inclusive. Employees may need to perform other duties to meet the on going needs of the business.

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Trade Counter Sales Advisor

Job Overview

Working as part of a sales team along with the Assistant Manager and the Showroom Manager you are responsible for assisting in the day-to-day operations. Key being to provide an outstanding, professional customer shopping experience to all customers and to make sales both face to face and over the telephone in-line with your quarterly KPI’s/Targets. You will be responsible for handling customer service enquiries relating to any returns, exchanges and collections.

Roles and Responsibilities

Sales

  • Achieving/exceeding in store KPI’s/Targets put in place by up-selling and cross selling.
  • Achieving/exceeding phone KPI’s/Targets put in place by up-selling and cross selling.

Customer Service

  • Greeting customers who enter the store.
  • Assisting shoppers to find the goods and products they are looking for.
  • Delivering all round excellent customer service and ensuring customers have a great shopping experience.
  • Responsible for dealing with customer complaints with the support of your management team.
  • Answering queries from customers both in store and over the phone.
  • Giving advice and guidance on product selection to customers.
  • Handling returns, exchanges and collections.

Processing & Reporting

  • Working within established guidelines.
  • Sales order processing.
  • Being responsible for processing cash and card payments.
  • Reporting discrepancies and problems to the supervisor.
  • Relief key holding in the absence of management.

General

  • Keeping the store clean & tidy, this may include cleaning at times.
  • Attaching price tags to merchandise on the shop floor.
  • Receiving and storing the delivery of any stock.
  • Keeping up to date with special promotions and putting up displays.

Skills and Competencies

  • Great attitude.
  • Confident.
  • Having a friendly and engaging personality.
  • Comfortable working with members of the public.
  • Should have a confident manner.
  • Excellent Telephone Manner.
  • Must be helpful and polite.
  • Assistants should be physically fit as they will be on their feet for a large part of the day and involves lifting.
  • You should have a comprehensive understanding of your area of sales i.e. retail, Fast Moving Consumer Goods, bathroom equipment etc.
  • Able to work as part of a sales team.
  • Knowledge of inventory techniques.
  • Should be of a smart appearance and articulate.
  • Knowledge of word and excel, email and general computer systems

Technical Requirements

  • Knowledge of word and excel, email and general computer systems

Personal Qualities

  • Good timekeeping
  • Reliable
  • Empathetic/Good listener
  • Team worker
  • Smart appearance
  • Positive attitude
  • Creative

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Warehouse Goods In Administrator

Job Overview

Goods in Administrators are employed to ensure all deliveries are correctly checked and booked in through the Key warehouse management system, you will ensure all deliveries are logged in the goods in book and all relevant paperwork is passed to purchasing or accounts. The goods in Administrator is key to the success of the warehouse operation as you are the first link in the chain of the warehouse operation and therefore you must be methodical and organised when carrying out your duties. You will adhere to all Better Bathrooms site rules and regulations to ensure we provide a safe enjoyable workplace for all employees.

Roles and Responsibilities

Primary Responsibilities

  • To book in all deliveries giving the relevant suppliers fixed booking slots.
  • Liaising with the purchasing department and UK suppliers and to ensure deliveries are on time.
  • Produce daily goods in paperwork for both sites, this will include barcodes, pallet labels and relevant purchase orders.
  • Ensure all deliveries are booked in correctly using the Key WMS.
  • You will ensure all paperwork is present and correct before handing to accounts/purchasing.
  • Ensure all suppliers comply with the Better Bathrooms supplier compliance document.
  • Report any delivery issues to the purchasing department.
  • Liaise with UK suppliers to return products that are defective/damaged, ensure all relevant paperwork is completed and pass to accounts/purchasing department.
  • Produce daily paperwork for the QC of each delivery.
  • Log all QC finding on the QC spreadsheet located on the shared drive.
  • Liaise with various service providers to deal with any issues that may arise throughout the day.
  • To clean and maintain your work area to agreed standards.
  • Move waste from bins/cages to the dedicated dumpsters or skips.
  • Always ensure you are wearing the correct PPE for the task you are carrying out.
  • Report any issues to your team leader.
  • Report any product damages to your team leader and complete the appropriate paperwork.
  • To ensure all errors are rectified prior to booking in of stock.
  • Report all accidents and near misses to your team leader or manager.

Additional Responsibilities

  • Assist with the on-the-job training of new employees as and when required.
  • You are responsible for and have a duty of care for the health and safety of yourself and your colleagues and must adhere to all health and safety regulations in the work place at all times.

Training & Quality

  • Ensure all tasks executed are in line with the quality required
  • Ensure appropriate systems are maintained for follow up, quality control and subsequent activity
  • Identify training needs through support and supervision
  • Contribute towards the company’s training plan

Working Conditions

  • Working condition are normal for a warehousing environment. Work involves frequent lifting of materials and appropriate PPE must be worn at all times.
  • Forklift trucks are in operation throughout the warehouse area and caution must be taken at all times when working in the warehouse.

Skills

  • Advanced reading, writing and arithmetic skills required. This is normally acquired through high school diploma or equivalent.
  • Ability to work under pressurizing situations.
  • Excellent organizational skills.

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Warehouse Replenishment Drivers

Job Overview

Pick face replenishment FLT drivers are employed to ensure all pick face stock levels are adequately re- stocked for the order pickers. The Pick Face Replenishment FLT Driver position is key to the success of the warehouse operation as you must ensure there is stock to pick and therefore you must be methodical and organised when carrying out your duties. You will adhere to all Better Bathrooms site rules and regulations to ensure we provide a safe enjoyable workplace for all employees.

Roles and Responsibilities

Primary Responsabilities

  • To carry out all pre shift checks on the FLT you are using prior to use, you will report any vehicle defects to your team leader and place sign on the FLT not to be used.
  • Ensure the PDA is signed out at start of shift and signed back in at the end of the shift
  • To run replenishment sheets from the Key warehouse management system which will identify locations that require replenishment.
  • To re-stock locations that require replenishment using the Reach FLT to physically move the stock and the hand held PDA unit to move the stock on the system.
  • Ensure shrink wrap is removed from pallets prior to placing them in the pick face.
  • Ensure any product that has multiple items per box is split down or the box topped prior to placing in the pick face.
  • Prioritise the replenishment of stock for next day orders
  • Ensure all products are adequately packaged to ensure damage does not occur during transit.
  • To clean and maintain your work area to agreed standards.
  • Move waste from bins/cages to the dedicated dumpsters or skips.
  • Always ensure you are wearing the correct PPE for the task you are carrying out.
  • Report any issues to your team leader.
  • Report any product damages to your team leader and complete the appropriate paperwork.
  • Report all accidents and near misses to your team leader or manager.

Additional Responsibilities

  • Assist with the on-the-job training of new employees as and when required.
  • You are responsible for and have a duty of care for the health and safety of yourself and your colleagues and must adhere to all health and safety regulations in the work place at all times.

Working Conditions

  • Working condition are normal for a warehousing environment. Work involves frequent lifting of materials and appropriate PPE must be worn at all times.
  • Forklift trucks are in operation throughout the warehouse area and caution must be taken at all times when working in the warehouse.

Skills

  • Advanced reading, writing and arithmetic skills required. This is normally acquired through high school diploma or equivalent.
  • Ability to work under pressurizing situations.
  • Excellent organizational skills.
  • Must be capable of tremendous amount of physical activities, such as standing for long durations, bending down, or reaching up to access the merchandise.

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Warehouse Goods In Operative

Job Overview

Warehouse goods in operatives are required to unload, check, assemble, Locate and secure all products delivered into Better Bathrooms on a daily basis to ensure Better Bathrooms Stock is accurate at all times. You will adhere to all Better Bathrooms site rules and regulations to ensure we provide a safe enjoyable workplace for all employees.

Roles and Responsibilities

Primary Responsibilities

  • To off load containers ensuring product is stacked in the correct formation on undamaged pallets for storage in the warehouse.
  • You are responsible for quality control. No damaged product is too be accepted at goods in.
  • Stage stock for put away drivers ensuring product is labelled and wrapped correctly.
  • Agreed hourly targets must be achieved.
  • To clean and maintain your work area to agreed standards.
  • Move waste from bins/cages to the dedicated dumpsters or skips.
  • Always ensure you are wearing the correct PPE for the task you are carrying out.
  • Report any goods in issues to your team leader.
  • Report any product damages to your team leader and complete the appropriate paperwork.
  • Report all accidents and near misses to your team leader or manager.
  • Carry out stock counts as and when required.

Additional Responsibilities

  • Assist with the on-the-job training of new employees as and when required.
  • You are responsible for and have a duty of care for the health and safety of yourself and your colleagues and must adhere to all health and safety regulations in the work place at all times.

Working Conditions

  • Working condition are normal for a warehousing environment. Work involves frequent lifting of materials and appropriate PPE must be worn at all times.
  • Forklift trucks are in operation throughout the warehouse area and caution must be taken at all times when working in the warehouse.

Skills

  • Basic reading, writing and arithmetic skills required. This is normally acquired through high school diploma or equivalent.
  • Ability to work under pressurizing situations
  • Excellent organizational skills
  • Must be capable of tremendous amount of physical activities, such as standing for long durations, bending down, or reaching up to access the merchandise

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Warehouse Load Checker

Job Overview

Primary Responsibilities

  • To carry out a thorough check of all products to ensure they match the products and Quantities ordered.
  • You are responsible for quality control. No damaged product is too be sent out under any circumstances.
  • Ensure all products are adequately packaged to ensure damage does not occur during transit.
  • Ensure all pallets are banded, wrapped and labelled prior to despatch.
  • To sign back in all load sheets that have been checked and pass to goods out Administrator for invoicing.
  • Stage finished orders for loading ensuring the goods out area is kept clear for newly picked orders
  • Complete hourly picking sheets to identify pickers that are not achieving agreed KPI’s.
  • To clean and maintain your work area to agreed standards.
  • Move waste from bins/cages to the dedicated dumpsters or skips.
  • Always ensure you are wearing the correct PPE for the task you are carrying out.
  • Report any picking issues to your team leader.
  • Report any product damages to your team leader and complete the appropriate paperwork.
  • To ensure all picking errors are rectified prior to despatch
  • Report all accidents and near misses to your team leader or manage

Additional Responsibilities

  • Assist with the on-the-job training of new employees as and when required.
  • You are responsible for and have a duty of care for the health and safety of yourself and your colleagues and must adhere to all health and safety regulations in the work place at all times.

Working Conditions

  • Working condition are normal for a warehousing environment. Work involves frequent lifting of materials and appropriate PPE must be worn at all times.
  • Forklift trucks are in operation throughout the warehouse area and caution must be taken at all times when working in the warehouse.

Skills

  • Advanced reading, writing and arithmetic skills required. This is normally acquired through high school diploma or equivalent.
  • Ability to work under pressurizing situations.
  • Excellent organizational skills.
  • Must be capable of tremendous amount of physical activities, such as standing for long durations, bending down, or reaching up to access the merchandise.

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Warehouse Pallet Builder

Job Overview

Warehouse pallet builders are required to build Stillage’s to accommodate the daily goods out requirement, all stillage’s must be of sound construction to ensure the customers receives pristine quality products to their homes first time every time. You will adhere to all Better Bathrooms site rules and regulations to ensure we provide a safe enjoyable workplace for all employees.

Roles and Responsibilities

Primary Responsibilities

  • To carry out all daily pre-shift checks of equipment in the pallet building area.
  • You are responsible for quality control. No damaged stillage’s are being sent out under any circumstances.
  • Agreed hourly picking targets must be achieved.
  • To clean and maintain your work area to agreed standards.
  • Move waste from bins/cages to the dedicated dumpsters or skips.
  • Always ensure you are wearing the correct PPE for the task you are carrying out this will include gloves, goggles, safety footwear, high viz vest and ear protection.
  • Ensure no other warehouse staff enter the pallet building area under any circumstances.
  • Ensure airline and nail gun are disconnected when not in use.
  • Report any issues to your team leader.
  • Report all accidents and near misses to your team leader or manager.
  • You will be required to assist customers with the checking and loading of their orders at our trade counter/ showroom and must be polite and courteous at all times.

Additional Responsibilities

  • Assist with the on-the-job training of new employees as and when required.
  • You are responsible for and have a duty of care for the health and safety of yourself and your colleagues and must adhere to all health and safety regulations in the work place at all times.

Working Conditions

  • Working condition are normal for a warehousing environment. Work involves frequent lifting of materials and appropriate PPE must be worn at all times.
  • Forklift trucks are in operation throughout the warehouse area and caution must be taken at all times when working in the warehouse.

Skills

  • Advanced reading, writing and arithmetic skills required. This is normally acquired through high school diploma or equivalent.
  • Ability to work under pressurizing situations.
  • Excellent organizational skills.
  • Must be capable of tremendous amount of physical activities, such as standing for long durations, bending down, or reaching up to access the merchandise.

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Warehouse Tiles Operative

Job Overview

Tiles operatives are required to pick, check, assemble, and package orders on a daily basis to ensure Better Bathrooms customers receive pristine quality products to their homes first time every time. The replenishment of tiles from storage location to pick faces must be carried out each day to ensure stock is available for orders at all times. You will adhere to all Better Bathrooms site rules and regulations to ensure we provide a safe enjoyable workplace for all employees.

Role and Responsibilities

Primary Responsibilities

  • To pick, check and assemble orders for despatch to customers.
  • You are responsible for quality control. No damaged product is too be sent out under any circumstances.
  • Package finished product for shipping (shrink wrapping, boxing, labelling and palletising of all loads to ensure damage is not incurred during transit)
  • You are required to split full boxes of tiles and cut for samples/borders and e-mail the relevant details to the warehouse manager for relevant stock adjustments.
  • To pick, assemble and despatch all tiles sample the same day the order is received.
  • Stage finished orders for loading.
  • Agreed hourly picking targets must be achieved.
  • To clean and maintain your work area to agreed standards.
  • Move waste from bins/cages to the dedicated dumpsters or skips.
  • Always ensure you are wearing the correct PPE for the task you are carrying out.
  • Report any picking issues to your team leader.
  • Report any product damages to your team leader and complete the appropriate paperwork.
  • Report all accidents and near misses to your team leader or manager.
  • You will be required to assist customers with the checking and loading of their orders at our trade counter/ showroom and must be polite and courteous at all times.
  • To off load tile deliveries ensuring the product is stacked in the correct formation on undamaged pallets for storage in the warehouse.
  • You are responsible for quality control. No damaged products are to be accepted at goods in.
  • Stage stock for put away drivers ensuring product is labelled and wrapped correctly.
  • You will book stock onto Key WMS System using the PDA’s.
  • Once stock is booked in, labelled and wrapped you will put the stock away either into either an available storage location or a pick face of the Sku being out away using the PDA to locate the stock into the correct system location

Additional Responsibilities

  • Assist with the on-the-job training of new employees as and when required.
  • You are responsible for and have a duty of care for the health and safety of yourself and your colleagues and must adhere to all health and safety regulations in the work place at all times.

Working Conditions

  • Working condition are normal for a warehousing environment. Work involves frequent lifting of materials and appropriate PPE must be worn at all times.
  • Forklift trucks are in operation throughout the warehouse area and caution must be taken at all times when working in the warehouse.

Skills

  • Advanced reading, writing and arithmetic skills required. This is normally acquired through high school diploma or equivalent.
  • Ability to work under pressurizing situations.
  • Excellent organizational skills.
  • Must be capable of tremendous amount of physical activities, such as standing for long durations, bending down, or reaching up to access the merchandise.
  • Reach and counterbalance forklift truck licenses must be held in this position

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Warehouse FLT Replenishment Drivers

Job Overview

Pick face replenishment FLT drivers are employed to ensure all pick face stock levels are adequately re- stocked for the order pickers. The Pick Face Replenishment FLT Driver position is key to the success of the warehouse operation as you must ensure there is stock to pick and therefore you must be methodical and organised when carrying out your duties. You will adhere to all Better Bathrooms site rules and regulations to ensure we provide a safe enjoyable workplace for all employees.

 

Role and Responsibilities

Primary Responsabilities

• To carry out all pre shift checks on the FLT you are using prior to use, you will report any vehicle defects to your team leader and place sign on the FLT not to be used.

• Ensure the PDA is signed out at start of shift and signed back in at the end of the shift

• To run replenishment sheets from the Key warehouse management system which will identify locations that require replenishment.

• To re-stock locations that require replenishment using the Reach FLT to physically move the stock and the hand held PDA unit to move the stock on the system.

• Ensure shrink wrap is removed from pallets prior to placing them in the pick face.

• Ensure any product that has multiple items per box is split down or the box topped prior to placing in the pick face.

• Prioritise the replenishment of stock for next day orders

• Ensure all products are adequately packaged to ensure damage does not occur during transit.

• To clean and maintain your work area to agreed standards.

• Move waste from bins/cages to the dedicated dumpsters or skips.

• Always ensure you are wearing the correct PPE for the task you are carrying out.

• Report any issues to your team leader.

• Report any product damages to your team leader and complete the appropriate paperwork.

• Report all accidents and near misses to your team leader or manager.

 

 

Additional Responsibilities

• Assist with the on-the-job training of new employees as and when required.

• You are responsible for and have a duty of care for the health and safety of yourself and your colleagues and must adhere to all health and safety regulations in the work place at all times.

 

Working Conditions

• Working condition are normal for a warehousing environment. Work involves frequent lifting of materials and appropriate PPE must be worn at all times.

• Forklift trucks are in operation throughout the warehouse area and caution must be taken at all times when working in the warehouse.

 

Skills

• Advanced reading, writing and arithmetic skills required. This is normally acquired through high school diploma or equivalent.

• Ability to work under pressurizing situations.

• Excellent organizational skills.

• Must be capable of tremendous amount of physical activities, such as standing for long durations, bending down, or reaching up to access the merchandise.

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Goods In FLT Driver

Job Overview

Warehouse goods in FLT drivers are required to unload, check, assemble, Locate and secure all products delivered into Better Bathrooms on a daily basis to ensure Better Bathrooms Stock is accurate at all times. You will adhere to all Better Bathrooms site rules and regulations to ensure we provide a safe enjoyable workplace for all employees.

 

Role & Responsibilities

Primary Responsibilities

 • To carry out all pre shift checks on the FLT you are using prior to use, you will report any vehicle defects to your team leader and place sign on the FLT not to be used.

• To off load containers ensuring product is stacked in the correct formation on undamaged pallets for storage in the warehouse.

• You will unload pallets from the containers using either a counterbalance or a reach forklift truck ensuring the pallet is secure before lifting.

• You will book stock onto the Key WMS system using the PDA’s

• You are responsible for quality control. No damaged product is too be accepted at goods in.

• Once stock is booked in, labelled and wrapped you will put the stock away into either an available storage location or a pick face of the Sku being put away using the PDA to locate the stock into the correct system location...

• Agreed hourly targets must be achieved.

• To clean and maintain your work area to agreed standards.

• Move waste from bins/cages to the dedicated dumpsters or skips.

• Always ensure you are wearing the correct PPE for the task you are carrying out.

• Report any goods in issues to your team leader.

• Report any product damages to your team leader and complete the appropriate paperwork.

• Report all accidents and near misses to your team leader or manager.

• Carry out stock counts as and when required.

 

Additional Responsibilities

Assist with the on-the-job training of new employees as and when required.

You are responsible for and have a duty of care for the health and safety of yourself and your colleagues and must adhere to all health and safety regulations in the work place at all times.

 

Working Conditions

• Working condition are normal for a warehousing environment. Work involves frequent lifting of materials and appropriate PPE must be worn at all times.

• Forklift trucks are in operation throughout the warehouse area and caution must be taken at all times when working in the warehouse.

 

Skills

• Basic reading, writing and arithmetic skills required. This is normally acquired through high school diploma or equivalent.

• Ability to work under pressurizing situations

• Excellent organizational skills

• Must be capable of tremendous amount of physical activities, such as standing for long durations, bending down, or reaching up to access the merchandise

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Warehouse Goods In Operative

Job Overview

Warehouse goods in operatives are required to unload, check, assemble, Locate and secure all products delivered into Better Bathrooms on a daily basis to ensure Better Bathrooms Stock is accurate at all times. You will adhere to all Better Bathrooms site rules and regulations to ensure we provide a safe enjoyable workplace for all employees.

 

Role & Responsibilities

Primary Responsibilities

 • To off load containers ensuring product is stacked in the correct formation on undamaged pallets for storage in the warehouse.

• You are responsible for quality control. No damaged product is too be accepted at goods in.

• Stage stock for put away drivers ensuring product is labelled and wrapped correctly.

• Agreed hourly targets must be achieved.

• To clean and maintain your work area to agreed standards.

• Move waste from bins/cages to the dedicated dumpsters or skips.

• Always ensure you are wearing the correct PPE for the task you are carrying out.

• Report any goods in issues to your team leader.

• Report any product damages to your team leader and complete the appropriate paperwork.

• Report all accidents and near misses to your team leader or manager.

• Carry out stock counts as and when required.

 

Additional Responsibilities

• Assist with the on-the-job training of new employees as and when required.

• You are responsible for and have a duty of care for the health and safety of yourself and your colleagues and must adhere to all health and safety regulations in the work place at all times.

 

Working Conditions

• Working condition are normal for a warehousing environment. Work involves frequent lifting of materials and appropriate PPE must be worn at all times.

• Forklift trucks are in operation throughout the warehouse area and caution must be taken at all times when working in the warehouse.

 

Skills

• Basic reading, writing and arithmetic skills required. This is normally acquired through high school diploma or equivalent.

• Ability to work under pressurizing situations

• Excellent organizational skills

• Must be capable of tremendous amount of physical activities, such as standing for long durations, bending down, or reaching up to access the merchandise

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Warehouse Pallet Loader

Job Overview

Pallet loaders are primarily employed to ensure all orders are labelled, packaged and loaded onto the correct vehicle to ensure Better Bathrooms customers receive pristine quality products to their homes first time every time. The Pallet Loaders position is key to the success of the warehouse operation as you are the last Better Bathrooms employee to handle the product before it is delivered to our customer. You will adhere to all Better Bathrooms site rules and regulations to ensure we provide a safe enjoyable workplace for all employees.

 

Role and Responsibilities

Primary Responsabilities

• You are responsible for all orders being labelled correctly.

• Ensure all products are adequately packaged to ensure damage does not occur during transit.

• Ensure all pallets are banded, wrapped and labelled prior to despatch.

• You are responsible for the unloading of all warehouse consumables i.e. pallets, shrink wrap etc.

• To clean and maintain your work area to agreed standards.

• Move waste from bins/cages to the dedicated dumpsters or skips.

• Always ensure you are wearing the correct PPE for the task you are carrying out.

• Report any picking issues to your team leader.

• Report any product damages to your team leader and complete the appropriate paperwork.

• Report all accidents and near misses to your team leader or manager.

 

 

Additional Responsibilities

• Assist with the on-the-job training of new employees as and when required.

• You are responsible for and have a duty of care for the health and safety of yourself and your colleagues and must adhere to all health and safety regulations in the work place at all times.

 

Working Conditions

• Working condition are normal for a warehousing environment. Work involves frequent lifting of materials and appropriate PPE must be worn at all times.

• Forklift trucks are in operation throughout the warehouse area and caution must be taken at all times when working in the warehouse.

 

Skills

• Advanced reading, writing and arithmetic skills required. This is normally acquired through high school diploma or equivalent.

• Ability to work under pressurizing situations.

• Excellent organizational skills.

• Must be capable of tremendous amount of physical activities, such as standing for long durations, bending down, or reaching up to access the merchandise.

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Warehouse Returns & Spares Operative

Job Overview

The warehouse returns operative’s main function is to inspect returned products from customers, evaluate the product condition and process the returns through the Key WMS system based on their findings i.e. faulty, good condition etc. To communicate the processed returns daily to the customer service team and the delivery service providers who have returned the items.

The spares operatives main function is to process, pick and despatch all daily spares requests from customer service ensuring the spares items are despatched in the most cost effective manner, packaged to the highest quality to ensure damage is not incurred during transportation to ensure Better Bathrooms customers receive pristine quality spares to their homes first time every time. You will adhere to all Better Bathrooms site rules and regulations to ensure we provide a safe enjoyable workplace for all employees.

 

Role and Responsibilties

Primary Responsabilities - Returns

• Inspect and process all trade counter returns on a daily basis.

• Inspect and process all Royal mail returns daily that must be collected from the accounts office prior to 12:00.

• Inspect and process all pallet ways returns on a daily basis.

• Inspect and process all parcel courier returns on a daily basis.

• Insure all paperwork is completed in full and accurately on a daily basis.

• Ensure all returns are processed accurately through the key WMS on a daily basis.

• Ensure all completed paperwork is handed to the relevant departments on a daily basis.

• Ensure daily e-mail is sent to pallet ways, Paula Hart and Roy Whittaker summarising pallets/orders that are being returned to pallet ways and the reason for each pallet/order being returned.

• Run reports showing outstanding returns and distribute to customer service.

 

Primary Responsabilities - Spares

• Action all spares request the same day they are received.

• Request picture confirmation from customer service when unsure of part being requested.

• Ensure all spares items are packaged correctly to ensure damage does not occur during transit.

• Ensure adjustment sheet are completed and handed to goods out administrator daily for any items that are removed from stock for spare parts.

• Report to goods out team leader any spares requests that are for finished goods items (in these instances an order should be raised through the key WMS)

• Carry out any necessary adjustments for spares requests that have codes created through key WMS and orders raised.

 

 

Additional Responsibilities

• Assist with the on-the-job training of new employees as and when required.

• You are responsible for and have a duty of care for the health and safety of yourself and your colleagues and must adhere to all health and safety regulations in the work place at all times.

 

Working Conditions

• Working condition are normal for a warehousing environment. Work involves frequent lifting of materials and appropriate PPE must be worn at all times.

• Forklift trucks are in operation throughout the warehouse area and caution must be taken at all times when working in the warehouse.

 

Skills

• Advanced reading, writing and arithmetic skills required. This is normally acquired through high school diploma or equivalent.

• Ability to work under pressurizing situations.

• Excellent organizational skills.

• Must be capable of tremendous amount of physical activities, such as standing for long durations, bending down, or reaching up to access the merchandise.

 

Technical Requirements

• Must have experience of working with warehouse management systems.

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Warehouse Pallet Builder

Job Overview

Warehouse pallet builders are required to build Stillage’s to accommodate the daily goods out requirement, all stillage’s must be of sound construction to ensure the customers receives pristine quality products to their homes first time every time. You will adhere to all Better Bathrooms site rules and regulations to ensure we provide a safe enjoyable workplace for all employees.

 

Role and Responsibilties

Primary Responsibilities

• To carry out all daily pre-shift checks of equipment in the pallet building area.

• You are responsible for quality control. No damaged stillage’s are being sent out under any circumstances.

• Agreed hourly picking targets must be achieved.

• To clean and maintain your work area to agreed standards.

• Move waste from bins/cages to the dedicated dumpsters or skips.

• Always ensure you are wearing the correct PPE for the task you are carrying out this will include gloves, goggles, safety footwear, high viz vest and ear protection.

• Ensure no other warehouse staff enter the pallet building area under any circumstances.

• Ensure airline and nail gun are disconnected when not in use.

• Report any issues to your team leader.

• Report all accidents and near misses to your team leader or manager.

• You will be required to assist customers with the checking and loading of their orders at our trade counter/ showroom and must be polite and courteous at all times.

  

Additional Responsibilities

• Assist with the on-the-job training of new employees as and when required.

• You are responsible for and have a duty of care for the health and safety of yourself and your colleagues and must adhere to all health and safety regulations in the work place at all times.

 

Working Conditions

• Working condition are normal for a warehousing environment. Work involves frequent lifting of materials and appropriate PPE must be worn at all times.

• Forklift trucks are in operation throughout the warehouse area and caution must be taken at all times when working in the warehouse.

 

Skills

• Advanced reading, writing and arithmetic skills required. This is normally acquired through high school diploma or equivalent.

• Ability to work under pressurizing situations.

• Excellent organizational skills.

• Must be capable of tremendous amount of physical activities, such as standing for long durations, bending down, or reaching up to access the merchandise.

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Warehouse Picker

Job Overview

Warehouse pickers are required to pick, check, assemble, and package orders on a daily basis to ensure Better Bathrooms customers receive pristine quality products to their homes first time every time. You will adhere to all Better Bathrooms site rules and regulations to ensure we provide a safe enjoyable workplace for all employees.

 

Role and Responsibilties

Primary Responsabilities

• To pick, check and assemble orders for despatch to customers.

• You are responsible for quality control. No damaged product is too be sent out under any circumstances.

• Package finished product for shipping (shrink wrapping, boxing and labelling)

• Stage finished orders for loading.

• Agreed hourly picking targets must be achieved.

• To clean and maintain your work area to agreed standards.

• Move waste from bins/cages to the dedicated dumpsters or skips.

• Always ensure you are wearing the correct PPE for the task you are carrying out.

• Report any picking issues to your team leader.

• Report any product damages to your team leader and complete the appropriate paperwork.

• Report all accidents and near misses to your team leader or manager.

• You will be required to assist customers with the checking and loading of their orders at our trade counter/ showroom and must be polite and courteous at all times.

 

Additional Responsibilities

• Assist with the on-the-job training of new employees as and when required.

• You are responsible for and have a duty of care for the health and safety of yourself and your colleagues and must adhere to all health and safety regulations in the work place at all times.

 

Working Conditions

• Working condition are normal for a warehousing environment. Work involves frequent lifting of materials and appropriate PPE must be worn at all times.

• Forklift trucks are in operation throughout the warehouse area and caution must be taken at all times when working in the warehouse.

 

Skills

• Advanced reading, writing and arithmetic skills required. This is normally acquired through high school diploma or equivalent.

• Ability to work under pressurizing situations.

• Excellent organizational skills.

• Must be capable of tremendous amount of physical activities, such as standing for long durations, bending down, or reaching up to access the merchandise.

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Warehouse Wrapper

Job Overview

Warehouse pickers are required to pick, check, assemble, and package orders on a daily basis to ensure Better Bathrooms customers receive pristine quality products to their homes first time every time. You will adhere to all Better Bathrooms site rules and regulations to ensure we provide a safe enjoyable workplace for all employees.

 

Role and Responsibilties

Primary Responsabilities

• To pick, check and assemble orders for despatch to customers.

• You are responsible for quality control. No damaged product is too be sent out under any circumstances.

• Package finished product for shipping (shrink wrapping, boxing and labelling)

• Stage finished orders for loading.

• Agreed hourly picking targets must be achieved.

• To clean and maintain your work area to agreed standards.

• Move waste from bins/cages to the dedicated dumpsters or skips.

• Always ensure you are wearing the correct PPE for the task you are carrying out.

• Report any picking issues to your team leader.

• Report any product damages to your team leader and complete the appropriate paperwork.

• Report all accidents and near misses to your team leader or manager.

• You will be required to assist customers with the checking and loading of their orders at our trade counter/ showroom and must be polite and courteous at all times.

  

Additional Responsibilities

• Assist with the on-the-job training of new employees as and when required.

• You are responsible for and have a duty of care for the health and safety of yourself and your colleagues and must adhere to all health and safety regulations in the work place at all times.

 

Working Conditions

• Working condition are normal for a warehousing environment. Work involves frequent lifting of materials and appropriate PPE must be worn at all times.

• Forklift trucks are in operation throughout the warehouse area and caution must be taken at all times when working in the warehouse.

 

Skills

• Advanced reading, writing and arithmetic skills required. This is normally acquired through high school diploma or equivalent.

• Ability to work under pressurizing situations.

• Excellent organizational skills.

• Must be capable of tremendous amount of physical activities, such as standing for long durations, bending down, or reaching up to access the merchandise.

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Warehouse Pallet Loader

Job Overview

Pallet loaders are primarily employed to ensure all orders are labelled, packaged and loaded onto the correct vehicle to ensure Better Bathrooms customers receive pristine quality products to their homes first time every time. The Pallet Loaders position is key to the success of the warehouse operation as you are the last Better Bathrooms employee to handle the product before it is delivered to our customer. You will adhere to all Better Bathrooms site rules and regulations to ensure we provide a safe enjoyable workplace for all employees.

 

Role & Responsibilties

Primary Responsabilities

• You are responsible for all orders being labelled correctly.

• Ensure all products are adequately packaged to ensure damage does not occur during transit.

• Ensure all pallets are banded, wrapped and labelled prior to despatch.

• You are responsible for the unloading of all warehouse consumables i.e. pallets, shrink wrap etc.

• To clean and maintain your work area to agreed standards.

• Move waste from bins/cages to the dedicated dumpsters or skips.

• Always ensure you are wearing the correct PPE for the task you are carrying out.

• Report any picking issues to your team leader.

• Report any product damages to your team leader and complete the appropriate paperwork.

• Report all accidents and near misses to your team leader or manager.

  

Additional Responsibilities

• Assist with the on-the-job training of new employees as and when required.

• You are responsible for and have a duty of care for the health and safety of yourself and your colleagues and must adhere to all health and safety regulations in the work place at all times.

 

Working Conditions

• Working condition are normal for a warehousing environment. Work involves frequent lifting of materials and appropriate PPE must be worn at all times.

• Forklift trucks are in operation throughout the warehouse area and caution must be taken at all times when working in the warehouse.

 

Skills

• Advanced reading, writing and arithmetic skills required. This is normally acquired through high school diploma or equivalent.

• Ability to work under pressurizing situations.

• Excellent organizational skills.

• Must be capable of tremendous amount of physical activities, such as standing for long durations, bending down, or reaching up to access the merchandise.

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Warehouse Operative

Job Overview

Reporting to the Team Leader, you will be required to ensure the safe and efficient running of the warehouse operation in order to achieve agreed performance targets.

To adhere to all Better Bathrooms site rules and regulations to ensure we provide a safe and enjoyable workplace for all employees.

Roles and Responsibilities

Primary Responsibilities

  • Undertake warehouse duties as per the requirements of the Team Leader on a daily basis.
  • Work a rotating shift pattern as and when required.
  • Maintain discipline within defined parameters and procedures.
  • Ensure agreed hourly targets are achieved.
  • Promote good labour relations within the warehouse and maintain a friendly yet professional atmosphere at all times.
  • Ensure the safe loading/unloading of vehicles, preventing damage to goods, plant, equipment and any injury to personnel.
  • Ensure safe working practices are observed at all times.
  • Maintain a high standard of professionalism and confidentiality in all aspects of duties.
  • Check all types of paperwork related to throughput of product, identifying any discrepancies and reporting them to the Team Leader.
  • Use of Fork Lift/Hand pallet trucks (for which licenced), reporting any defects immediately to the Team Leader.
  • Liaise with the Team Leader as to any changes to existing orders/deliveries.
  • Undertake any other reasonable duties which may be requested from time to time to enhance the warehouse function.
  • Assist in stock takes and cycle counts as and when required.
  • Ensure that Company Policies and Procedures are understood and implemented,
  • Act in accordance with the Company Core Values at all times.
  • Be responsible for general housekeeping and for observing health, safety and fire procedures in accordance with Company policies.
  • Assist customers with the checking and loading of their orders, remaining polite and courteous at all times.

Additional Responsibilities

  • Assist with the on-the-job training of new employees as and when required.
  • Be responsible for and have a duty of care for the health and safety of yourself and your colleagues and adhere to all health and safety regulations in the work place at all times.

Working Conditions

  • Working condition are normal for a warehousing environment.
  • Work involves frequent lifting of materials and appropriate PPE must be worn at all times.
  • Forklift trucks are in operation throughout the warehouse area and caution must be taken at all times when working in the warehouse.

Skills

  • Able to work under pressure.
  • Physically able to carry out warehouse duties.
  • Literate and numerate.
  • Qualified Fork Lift Truck driver (dependent upon duties)
  • Interpersonal skills.
  • Attention to detail.
  • Communicative.

Personal Qualities

  • Good timekeeping
  • Reliable
  • Empathetic/Good listener
  • Team worker
  • Smart appearance
  • Positive attitude
  • Creative
  • Polite and attentive

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Sales Advisor

Sales Advisor

Job Overview

Working as part of a sales team along Assistant Manager and the Showroom Manager you are responsible for assisting in the day-to-day operations. Key being to provide an outstanding, professional customer shopping experience to all customers and to make sales both face to face and over the telephone in-line with your quarterly KPI’s/Targets.

Roles & Responsibilities

Sales

  • Achieving/exceeding in store KPI’s/Targets put in place by up-selling and cross selling.
  • Achieving/exceeding phone KPI’s/Targets put in place by up-selling and cross selling.

Customer Service

  • Greeting customers who enter the store.
  • Assisting shoppers to find the goods and products they are looking for.
  • Delivering all round excellent customer service and ensuring customers have a great shopping experience.
  • Responsible for dealing with customer complaints with the support of your management team.
  • Answering queries from customers both in store and over the phone.
  • Giving advice and guidance on product selection to customers.

Processing & Reporting

  • Working within established guidelines.
  • Sales order processing.
  • Being responsible for processing cash and card payments.
  • Reporting discrepancies and problems to the supervisor.
  • Relief key holding in the absence of management.

General

  • Keeping the store tidy and clean, this may include cleaning at times.
  • Attaching price tags to merchandise on the shop floor.
  • Receiving and storing the delivery of any stock
  • Keeping up to date with special promotions and putting up displays.

 

Skills

  • Having a friendly and engaging personality.
  • Comfortable working with members of the public.
  • Should have a confident manner.
  • Excellent Telephone Manner.
  • Must be helpful and polite.
  • Assistants should be physically fit as they will be on their feet for a large part of the day.
  • You should have a comprehensive understanding of your area of sales i.e. retail, Fast Moving Consumer Goods, bathroom equipment etc.
  • Able to work as part of a sales team.
  • Knowledge of inventory techniques.
  • Should be of a smart appearance and articulate.

This job description is not inclusive. Employees may need to perform other duties to meet the on going needs of the business.

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Class 2 Driver - Leigh

Job Overview

Deliver the highest levels of customer satisfaction and FTS whilst operating within a safe working environment and adopting best practices and legal compliance.

Roles & Responsibilities

  • To drive Category C1,C,C+E vehicles safely, legally and efficiently as required.
  • To comply with all drivers hours and Road Transport Directive legislation.
  • Comply with the mobile workers working time directive legislation.
  • To load and unload vehicle and maintain safety and security of load at all times.
  • Carry out all necessary checks to ensure vehicle is safe and legal and to follow appropriate procedures if it is not.
  • To act as company ambassador when dealing with customers.
  • To complete all paperwork promptly and accurately as required (include anyelectronic devices that might be used, scanners, hand held POD etc.).
  • To plan and adapt routes as necessary and feedback to traffic office on any issues around load planning and routing.
  • To operate all vehicle systems including Tail-lift.
  • To comply with all Health & Safety requirements in depot, on road and at customers premises and to take responsibility for ensuring own fitness to drive at all times.
  • Provide support and feedback to colleagues and operations team.
  • Ensure the safe delivery of products and the administration of paperwork to a high standard.
  • Maximise first time success.
  • Ensure minimum damage.
  • Excellent attendance and time keeping.
  • Check all products are loaded and secured to minimise damage.
  • Report any load discrepancies immediately.
  • Keep company vehicles clean and tidy at all times.

Skills

  • Experienced in all aspects of driving LGVs - Driving Goods Vehicle NVQ preferred.
  • Thorough knowledge of driver’s hour’s legislation, tachograph procedures and other legal obligations.
  • Demonstrable route planning and map reading ability.
  • A good level of general fitness and stamina.
  • To be reliable and punctual.
  • Excellent organizational skills.
  • Common sense and a responsible attitude.
  • A polite attitude towards other road users.
  • An awareness of health and safety issues.
  • Good customer service skills.
  • Basic numeracy and literacy skills for completing record sheets and paperwork.
  • To work well in a team.

Technical Requirements

  • Must hold and have minimum entitlement to drive category C, C+E vehicles.
  • Hold or willingness to work towards gaining driver CPC qualification.

Personal Qualities

  • Knowledge of load restraint procedures..
  • Essential literacy and numeracy skills..
  • A commitment to delivering the best possible customer service..
  • Works well with colleagues and is prepared to cover for absence..
  • Works with minimal supervision and is prepared to use own initiative..
  • Is readily adaptable to changes in working procedures and practices and is open to.
  • Opportunities to improve own skills..

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Trade Scheme New Business Agent

Job Overview

Working as part of a sales/customer service team along with the team leader and Manager you are responsible for assisting in the day-to-day operations of the department.  Working as part of an outbound sales team the primary focus is developing new business leads into appointments and then converting these into new business sales.  You will also be expected to develop your own leads as well as using provided lists of data.   This is a targeted sales role with individual monthly commission which is uncapped once the initial cost gate is passed. 

Sales

  • Achieving/exceeding KPI’s/Targets put in place by up-selling and cross selling from leads via phone, live chat and emails
  • Achieving/Exceeding Individual KPI’s/Targets put in place for Trade Scheme sign ups and sales.
  • Making outbound calls to traders to gain new account sign up, lead generation and business
  • Generating new leads and new business where possible
  • Following up on initial lead calls with further contact and appointments and developing accounts to the first sale

Customer Service

  • Assisting shoppers to find the goods and products they are looking for through any of online virtual stores
  • Delivering all round excellent customer service and ensuring customers have a great shopping experience. 
  • Ensuring customers are kept up to date with order progression.
  • Answering queries from customers both via email and over the phone.
  • Giving advice and guidance on product selection to customers.

Processing & Reporting

  • Working within established guidelines.
  • Sales order processing through our virtual online store BB.com
  • Being responsible for processing payments
  • Being responsible for processing trade sign ups
  • Reporting discrepancies and problems to the supervisor.

Skills and Competencies

  • Having a friendly and engaging personality.
  • Motivated
  • Comfortable working with members of the public.
  • Should have a confident manner.
  • Excellent Telephone Manner.
  • Must be helpful and polite.
  • You should have a comprehensive understanding of your area of sales i.e. retail, Fast Moving Consumer Goods, bathroom equipment etc.
  • Able to work as part of a sales team.
  • Target Driven and Decisive
  • Should be of a smart appearance and articulate.
  • Excellent customer service skills.
  • Great attitude.
  • Experience of  outbound sales environment
  • Ability to multitask
  • Excellent IT Skills

Technical Requirements

  •  Knowledge of word and excel, email and general computer systems

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Warehouse Operative

Job Overview

Warehouse goods in operatives are required to unload, check, assemble, Locate and secure all products delivered into Better Bathrooms on a daily basis to ensure Better Bathrooms Stock is accurate at all times. You will adhere to all Better Bathrooms site rules and regulations to ensure we provide a safe enjoyable workplace for all employees.

Roles and Responsibilities

Primary Responsibilities

  • To off load containers ensuring product is stacked in the correct formation on undamaged pallets for storage in the warehouse.
  • You are responsible for quality control. No damaged product is too be accepted at goods in.
  • Stage stock for put away drivers ensuring product is labelled and wrapped correctly.
  • Agreed hourly targets must be achieved.
  • To clean and maintain your work area to agreed standards.
  • Move waste from bins/cages to the dedicated dumpsters or skips.
  • Always ensure you are wearing the correct PPE for the task you are carrying out.
  • Report any goods in issues to your team leader.
  • Report any product damages to your team leader and complete the appropriate paperwork.
  • Report all accidents and near misses to your team leader or manager.
  • Carry out stock counts as and when required.

Additional Responsibilities

  • Assist with the on-the-job training of new employees as and when required.
  • You are responsible for and have a duty of care for the health and safety of yourself and your colleagues and must adhere to all health and safety regulations in the work place at all times.

Working Conditions

  • Working condition are normal for a warehousing environment. Work involves frequent lifting of materials and appropriate PPE must be worn at all times.
  • Forklift trucks are in operation throughout the warehouse area and caution must be taken at all times when working in the warehouse.

Skills

  • Basic reading, writing and arithmetic skills required. This is normally acquired through high school diploma or equivalent.
  • Ability to work under pressurizing situations
  • Excellent organizational skills
  • Must be capable of tremendous amount of physical activities, such as standing for long durations, bending down, or reaching up to access the merchandise

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Sales Advisor

Job Overview

Working as part of a sales team along Assistant Manager and the Showroom Manager you are responsible for assisting in the day-to-day operations. Key being to provide an outstanding, professional customer shopping experience to all customers and to make sales both face to face and over the telephone in-line with your quarterly KPI’s/Targets. 

Roles and Responsibilities

Sales

  • Achieving/exceeding in store KPI’s/Targets put in place by up-selling and cross selling.
  • Achieving/exceeding phone KPI’s/Targets put in place by up-selling and cross selling.

Customer Service

  • Greeting customers who enter the store.
  • Assisting shoppers to find the goods and products they are looking for.
  • Delivering all round excellent customer service and ensuring customers have a great shopping experience. 
  • Responsible for dealing with customer complaints with the support of your management team.
  • Answering queries from customers both in store and over the phone.
  • Giving advice and guidance on product selection to customers.

Processing & Reporting

  • Working within established guidelines.
  • Sales order processing.
  • Being responsible for processing cash and card payments.
  • Reporting discrepancies and problems to the supervisor.
  • Relief key holding in the absence of management.

 General

  • Keeping the store tidy and clean, this may include cleaning at times.
  • Attaching price tags to merchandise on the shop floor.
  • Receiving and storing the delivery of any stock
  • Keeping up to date with special promotions and putting up displays.

Skills

Skills and Competencies

  • Having a friendly and engaging personality.
  • Comfortable working with members of the public.
  • Should have a confident manner.
  • Excellent Telephone Manner.
  • Must be helpful and polite.
  • Assistants should be physically fit as they will be on their feet for a large part of the day.
  • You should have a comprehensive understanding of your area of sales i.e. retail, Fast Moving Consumer Goods, bathroom equipment etc.
  • Able to work as part of a sales team.
  • Knowledge of inventory techniques.
  • Should be of a smart appearance and articulate.

 This job description is not inclusive. Employees may need to perform other duties to meet the on going needs of the business.


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Sales Advisor

Job Overview

Working as part of a sales team along Assistant Manager and the Showroom Manager you are responsible for assisting in the day-to-day operations. Key being to provide an outstanding, professional customer shopping experience to all customers and to make sales both face to face and over the telephone in-line with your quarterly KPI’s/Targets. 

Sales

  • Achieving/exceeding in store KPI’s/Targets put in place by up-selling and cross selling.
  • Achieving/exceeding phone KPI’s/Targets put in place by up-selling and cross selling. 
Customer Service
  • Greeting customers who enter the store.
  • Assisting shoppers to find the goods and products they are looking for.
  • Delivering all round excellent customer service and ensuring customers have a great shopping experience. 
  • Responsible for dealing with customer complaints with the support of your management team.
  • Answering queries from customers both in store and over the phone.
  • Giving advice and guidance on product selection to customers.

Processing and Reporting

  • Working within established guidelines.
  • Sales order processing.
  • Being responsible for processing cash and card payments.
  • Reporting discrepancies and problems to the supervisor.
  • Relief key holding in the absence of management. 

General

  • Keeping the store tidy and clean, this may include cleaning at times.
  • Attaching price tags to merchandise on the shop floor.
  • Receiving and storing the delivery of any stock
  • Keeping up to date with special promotions and putting up displays.
Skills and Competencies
  • Having a friendly and engaging personality.
  • Comfortable working with members of the public.
  • Should have a confident manner.
  • Excellent Telephone Manner.
  • Must be helpful and polite.
  • Assistants should be physically fit as they will be on their feet for a large part of the day.
  • You should have a comprehensive understanding of your area of sales i.e. retail, Fast Moving Consumer Goods, bathroom equipment etc.
  • Able to work as part of a sales team.
  • Knowledge of inventory techniques.
  • Should be of a smart appearance and articulate.

Please note: This job description is not inclusive. Employees may need to perform other duties to meet the on-going need of the business.

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Sales Advisor

Job Overview 

Working as part of a sales team along Assistant Manager and the Showroom Manager you are responsible for assisting in the day-to-day operations. Key being to provide an outstanding, professional customer shopping experience to all customers and to make sales both face to face and over the telephone in-line with your quarterly KPI’s/Targets. 

Sales

  • Achieving/exceeding in store KPI’s/Targets put in place by up-selling and cross selling.
  • Achieving/exceeding phone KPI’s/Targets put in place by up-selling and cross selling.

Customer Service

  • Greeting customers who enter the store.
  • Assisting shoppers to find the goods and products they are looking for.
  • Delivering all round excellent customer service and ensuring customers have a great shopping experience. 
  • Responsible for dealing with customer complaints with the support of your management team.
  • Answering queries from customers both in store and over the phone.
  • Giving advice and guidance on product selection to customers.

Processing & Reporting

  • Working within established guidelines.
  • Sales order processing.
  • Being responsible for processing cash and card payments.
  • Reporting discrepancies and problems to the supervisor.
  • Relief key holding in the absence of management.

General

  • Keeping the store tidy and clean, this may include cleaning at times.
  • Attaching price tags to merchandise on the shop floor.
  • Receiving and storing the delivery of any stock
  • Keeping up to date with special promotions and putting up displays.

Skills and Competencies

  • Having a friendly and engaging personality.
  • Comfortable working with members of the public.
  • Should have a confident manner.
  • Excellent Telephone Manner.
  • Must be helpful and polite.
  • Assistants should be physically fit as they will be on their feet for a large part of the day.
  • You should have a comprehensive understanding of your area of sales i.e. retail, Fast Moving Consumer Goods, bathroom equipment etc.
  • Able to work as part of a sales team.
  • Knowledge of inventory techniques.
  • Should be of a smart appearance and articulate.

This job description is not inclusive. Employees may need to perform other duties to meet the on going needs of the business.

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Customer Service Advisor

Due to accelerated growth an exciting opportunity is available for a Customer Service Advisor to join an award-winning company with bathroom and tile showrooms throughout the UK, and a thriving online business. At BB.com you’re not just starting a job, you’re starting a career. People are our biggest asset and engaging culture is our biggest/ life differentiator to other companies which allows us to offer competitive rates of pay. We ensure we create a happy, stimulating and challenging environment for all our employees to thrive in and be the best they can be. We are a fast paced, rapidly growing company, with endless career progression stories to tell….it’s no great surprise we were named “Employer of the Year” at the UK National Business Awards 2015.

 

What’s the role about?

Working within the Customer Service department you will report on a daily basis to a Dedicated Service Team Manager to work as part of the team to deliver outstanding, professional first class experience to all our customers. To deliver a one call resolution to our customer queries, requests, complaints via phone, email, live chat.

 

What will my responsibilities be?

 *To deliver world class customer experience

 *To ensure first time resolution

 *To support our Customers

 *Work to Key Performance Indicators

*To complete all relating paperwork promptly and accurately

What do you need?

  • A confident and professional telephone manner
  • Fantastic communication skills, both written and verbal
  • Great interpersonal skills
  • When the going gets tough you are calm and considered
  • You are familiar and comfortable with contributing and working to Key Performance Indicators that measure your personal, team and department performance.
  • You love to work as part of our great team and equally under your own steam.
  • You are organised with great attention to detail and excellent administration skills
  • You are familiar and comfortable working with all general computer packages.
  • You are always on time and with your reliability and positive attitude will make an amazing addition to our friendly team.
  • Call Centre experience
 

Why choose us?

*Potential of career progression in a rapidly growing company

*28 days holiday – including Bank holidays

*New Year Bonus for no sick days /100% attendance

* Free drinks all day

* Childcare Vouchers to take care of the “little people” in our lives

*Staff discount on BB.com products

*Contributory pension scheme

*Huge companywide social events every year

*Flexible working Optional (22.5 hours, 37.5 hours, 45 hours per week)

 

 

 

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Warehouse Goods In Operative

Job Overview

Warehouse goods in operatives are required to unload, check, assemble, Locate and secure all products delivered into Better Bathrooms on a daily basis to ensure Better Bathrooms Stock is accurate at all times. You will adhere to all Better Bathrooms site rules and regulations to ensure we provide a safe enjoyable workplace for all employees.

Roles and Responsibilities

Primary Responsibilities

• To off load containers ensuring product is stacked in the correct formation on undamaged pallets for storage in the warehouse.

• You are responsible for quality control. No damaged product is too be accepted at goods in.

• Stage stock for put away drivers ensuring product is labelled and wrapped correctly.

• Agreed hourly targets must be achieved.

• To clean and maintain your work area to agreed standards.

• Move waste from bins/cages to the dedicated dumpsters or skips.

• Always ensure you are wearing the correct PPE for the task you are carrying out.

• Report any goods in issues to your team leader.

• Report any product damages to your team leader and complete the appropriate paperwork.

• Report all accidents and near misses to your team leader or manager.

• Carry out stock counts as and when required.

Additional Responsibilities

• Assist with the on-the-job training of new employees as and when required.

• You are responsible for and have a duty of care for the health and safety of yourself and your colleagues and must adhere to all health and safety regulations in the work place at all times.

Working Conditions

• Working condition are normal for a warehousing environment. Work involves frequent lifting of materials and appropriate PPE must be worn at all times.

• Forklift trucks are in operation throughout the warehouse area and caution must be taken at all times when working in the warehouse.

Skills

• Basic reading, writing and arithmetic skills required. This is normally acquired through high school diploma or equivalent.

• Ability to work under pressurizing situations

• Excellent organizational skills

• Must be capable of tremendous amount of physical activities, such as standing for long durations, bending down, or reaching up to access the merchandise

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Sales Advisor

Job Overview

Working as part of a sales team along Assistant Manager and the Showroom Manager you are responsible for assisting in the day-to-day operations. Key being to provide an outstanding, professional customer shopping experience to all customers and to make sales both face to face and over the telephone in-line with your quarterly KPI’s/Targets. 

Roles and Responsibilies

Sales

  • Achieving/exceeding in store KPI’s/Targets put in place by up-selling and cross selling.
  • Achieving/exceeding phone KPI’s/Targets put in place by up-selling and cross selling.

Customer Service

  • Greeting customers who enter the store.
  • Assisting shoppers to find the goods and products they are looking for.
  • Delivering all round excellent customer service and ensuring customers have a great shopping experience. 
  • Responsible for dealing with customer complaints with the support of your management team.
  • Answering queries from customers both in store and over the phone.
  • Giving advice and guidance on product selection to customers.

Processing & Reporting

  • Working within established guidelines.
  • Sales order processing.
  • Being responsible for processing cash and card payments.
  • Reporting discrepancies and problems to the supervisor.
  • Relief key holding in the absence of management.

 General

  • Keeping the store tidy and clean, this may include cleaning at times.
  • Attaching price tags to merchandise on the shop floor.
  • Receiving and storing the delivery of any stock
  • Keeping up to date with special promotions and putting up displays.

Skills

Skills and Competencies

  • Having a friendly and engaging personality.
  • Comfortable working with members of the public.
  • Should have a confident manner.
  • Excellent Telephone Manner.
  • Must be helpful and polite.
  • Assistants should be physically fit as they will be on their feet for a large part of the day.
  • You should have a comprehensive understanding of your area of sales i.e. retail, Fast Moving Consumer Goods, bathroom equipment etc.
  • Able to work as part of a sales team.
  • Knowledge of inventory techniques.
  • Should be of a smart appearance and articulate.

This job description is not inclusive. Employees may need to perform other duties to meet the on going needs of the business.

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New Business Agent

Job Overview

Working as part of a sales/customer service team along with the team leader and Manager you are responsible for assisting in the day-to-day operations of the department. Working as part of an outbound sales team the primary focus is developing new business leads into appointments and then converting these into new business sales.  You will also be expected to develop your own leads as well as using provided lists of data.   This is a targeted sales role with individual monthly commission which is uncapped once the initial cost gate is passed. 

Roles and Responsibilities

Sales

  • Achieving/exceeding KPI’s/Targets put in place by up-selling and cross selling from leads via phone, live chat and emails.
  • Achieving/Exceeding Individual KPI’s/Targets put in place for Trade Scheme sign ups and sales.
  • Making outbound calls to traders to gain new account sign up, lead generation and business
  • Generating new leads and new business where possible
  • Following up on initial lead calls with further contact and appointments and developing accounts to the first sale

Customer Service

  • Assisting shoppers to find the goods and products they are looking for through any of online virtual stores.
  • Delivering all round excellent customer service and ensuring customers have a great shopping experience. 
  • Ensuring customers are kept up to date with order progression.
  • Answering queries from customers both via email and over the phone.
  • Giving advice and guidance on product selection to customers.

Processing & Reporting

  • Working within established guidelines.
  • Sales order processing through our virtual online store BB.com
  • Being responsible for processing payments
  • Being responsible for processing trade sign ups
  • Reporting discrepancies and problems to the supervisor.

Skills and Competencies

  • Having a friendly and engaging personality.
  • Motivated
  • Comfortable working with members of the public.
  • Should have a confident manner.
  • Excellent Telephone Manner.
  • Must be helpful and polite.
  • You should have a comprehensive understanding of your area of sales i.e. retail, Fast Moving Consumer Goods, bathroom equipment etc.
  • Able to work as part of a sales team.
  • Target Driven and Decisive
  • Should be of a smart appearance and articulate.
  • Excellent customer service skills.
  • Great attitude.
  • Experience of  outbound sales environment
  • Ability to multitask
  • Excellent IT Skills

Technical Requirements

  • Knowledge of word and excel, email and general computer systems

Personal Qualities

  • Driven
  • Motivated
  • Confident
  • Great Character
  • Great Attitude
  • Creative

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Trade Scheme Account Manager

Job Overview

Working as part of a sales/customer service team along with the team leader and Manager you are responsible for assisting in the day-to-day operations of the department. With the key outcome being to provide an outstanding, professional customer shopping experience to all trade customers and to make sales through leads generated via email and phone in-line with your monthly, quarterly and annual KPI’s/Targets.  You will be managing a number of current accounts and be responsible for inbound sales and service with the aim of generating repeat business.  Monthly commission is paid on departmental repeat business and is uncapped once the initial target is reached.

Roles and Responsibilities

Sales

  • Achieving/exceeding KPI’s/Targets put in place by up-selling and cross selling from leads via phone, live chat and emails.
  • Achieving/Exceeding KPI’s/Targets put in place for Trade Scheme sign ups and sales.
  • Making outbound calls to current BB customers to gain new account sign up, lead generation and business
  • Generating new leads and new business where possible
  • Making regular contact with an up to date list of current accounts to generate leads and business.

 Customer Service

  • Assisting shoppers to find the goods and products they are looking for through any of online virtual stores.
  • Delivering all round excellent customer service and ensuring customers have a great shopping experience. 
  • Ensuring customers are kept up to date with order progression.
  • Responsible for dealing with customer complaints right through to resolve with the support of your management team.
  • Answering queries from customers both via email and over the phone.
  • Giving advice and guidance on product selection to customers.

Processing & Reporting

  • Working within established guidelines.
  • Sales order processing through our virtual online store BB.com
  • Being responsible for processing payments.
  • Reporting discrepancies and problems to the supervisor.

Skills and Competencies

  • Having a friendly and engaging personality.
  • Motivated
  • Comfortable working with members of the public.
  • Should have a confident manner.
  • Excellent Telephone Manner.
  • Must be helpful and polite.
  • You should have a comprehensive understanding of your area of sales i.e. retail, Fast Moving Consumer Goods, bathroom equipment etc.
  • Able to work as part of a sales team.
  • Target Driven and Decisive
  • Should be of a smart appearance and articulate.
  • Excellent customer service skills.
  • Great attitude.
  • Experience of  outbound sales environment
  • Ability to multitask
  • Excellent IT Skills

Technical Requirements

  • Knowledge of word and excel, email and general computer systems

Personal Qualities

  • Driven
  • Motivated
  • Confident
  • Great Character
  • Great Attitude
  • Creative

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Sales Advisor

Job Overview

Working as part of a sales team along Assistant Manager and the Showroom Manager you are responsible for assisting in the day-to-day operations. Key being to provide an outstanding, professional customer shopping experience to all customers and to make sales both face to face and over the telephone in-line with your quarterly KPI’s/Targets. 

Roles and Responsibilities

Sales

  • Achieving/exceeding in store KPI’s/Targets put in place by up-selling and cross selling.
  • Achieving/exceeding phone KPI’s/Targets put in place by up-selling and cross selling.

Customer Service

  • Greeting customers who enter the store.
  • Assisting shoppers to find the goods and products they are looking for.
  • Delivering all round excellent customer service and ensuring customers have a great shopping experience. 
  • Responsible for dealing with customer complaints with the support of your management team.
  • Answering queries from customers both in store and over the phone.
  • Giving advice and guidance on product selection to customers.

Processing & Reporting

  • Working within established guidelines.
  • Sales order processing.
  • Being responsible for processing cash and card payments.
  • Reporting discrepancies and problems to the supervisor.
  • Relief key holding in the absence of management.

General

  • Keeping the store tidy and clean, this may include cleaning at times.
  • Attaching price tags to merchandise on the shop floor.
  • Receiving and storing the delivery of any stock
  • Keeping up to date with special promotions and putting up displays.

Skills and Competencies

  • Having a friendly and engaging personality.
  • Comfortable working with members of the public.
  • Should have a confident manner.
  • Excellent Telephone Manner.
  • Must be helpful and polite.
  • Assistants should be physically fit as they will be on their feet for a large part of the day.
  • You should have a comprehensive understanding of your area of sales i.e. retail, Fast Moving Consumer Goods, bathroom equipment etc.
  • Able to work as part of a sales team.
  • Knowledge of inventory techniques.
  • Should be of a smart appearance and articulate.

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Fork Lift Truck Driver/Order Checker

Having served over 600,000 customers we are the largest independent bathroom retailer in the UK and here at Better Bathrooms we do things the "better" way; Better Prices, Better Service, Better Bathrooms. Our Fork Lift Truck Driver/Order checkers are employed to ensure all orders being collected are 100% accurate, checked by the customer to ensure in pristine condition and assembled and packaged in the correct way to ensure Better Bathrooms customers receive pristine quality products first time every time.

The customer collection checker position is paramount to the success of the trade counter operation as you are the final face of the company to the customer and therefore you must be polite, methodical and organized when carrying out your duties. You will adhere to all Better Bathrooms site rules and regulations to ensure we provide a safe enjoyable workplace for all employees.

Primary Responsibilities
•To carry out a thorough check of all products to ensure they match the products and Quantities ordered.
•You are responsible quality control
•To obtain customer agreement of quality of product and gain a signature on the delivery note accepting the products as checked
•To Invoice the delivery, passing one copy to the customer and the other one to the management team to pass to the admin team.
•Load products neatly and securely in the customer’s vehicles
•Help remove from vehicles and bring products into the building when customers are returning items
•To load and unload pallets using either a counterbalance or a reach forklift truck ensuring the pallet is secure before lifting.

Skills
Ability to work under pressure
Excellent organizational skills
Customer service skills with the ability to communicate with customer’s in a friendly & professional manner.
Counter Balances Licence
Reach Truck Licence

Personal Qualities
•Good timekeeping
•Reliable
•Empathetic/Good listener
•Team worker
•Smart appearance
•Positive attitude
•Creative

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New Business Agent (Maternity Cover)

Job Overview

Working as part of a sales/customer service team along with the team leader and Manager you are responsible for assisting in the day-to-day operations of the department.  Working as part of an outbound sales team the primary focus is developing new business leads into appointments and then converting these into new business sales.  You will also be expected to develop your own leads as well as using provided lists of data.   This is a targeted sales role with individual monthly commission which is uncapped once the initial cost gate is passed. 

Roles and Responsibilities

Sales

  • Achieving/exceeding KPI’s/Targets put in place by up-selling and cross selling from leads via phone, live chat and emails.
  • Achieving/Exceeding Individual KPI’s/Targets put in place for Trade Scheme sign ups and sales.
  • Making outbound calls to traders to gain new account sign up, lead generation and business
  • Generating new leads and new business where possible
  • Following up on initial lead calls with further contact and appointments and developing accounts to the first sale

Customer Service

  • Assisting shoppers to find the goods and products they are looking for through any of online virtual stores.
  • Delivering all round excellent customer service and ensuring customers have a great shopping experience. 
  • Ensuring customers are kept up to date with order progression.
  • Answering queries from customers both via email and over the phone.
  • Giving advice and guidance on product selection to customers.

Processing & Reporting

  • Working within established guidelines.
  • Sales order processing through our virtual online store BB.com
  • Being responsible for processing payments
  • Being responsible for processing trade sign ups
  • Reporting discrepancies and problems to the supervisor.

Skills and Competencies

  • Having a friendly and engaging personality.
  • Motivated
  • Comfortable working with members of the public.
  • Should have a confident manner.
  • Excellent Telephone Manner.
  • Must be helpful and polite.
  • You should have a comprehensive understanding of your area of sales i.e. retail, Fast Moving Consumer Goods, bathroom equipment etc.
  • Able to work as part of a sales team.
  • Target Driven and Decisive
  • Should be of a smart appearance and articulate.
  • Excellent customer service skills.
  • Great attitude.
  • Experience of  outbound sales environment
  • Ability to multitask
  • Excellent IT Skills

Technical Requirements

  • Knowledge of word and excel, email and general computer systems

Personal Qualities

  • Driven
  • Motivated
  • Confident
  • Great Character
  • Great Attitude
  • Creative

Show More

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