How Are Deliveries Arranged?

You will be contacted by our specialist company to arrange a convenient delivery date.

Track Your Order

All orders can be tracked online 24 hours a day. We will also send you updates by email and text message as your order progresses

Plan & Prepare

Some items are large and/or heavy, so we advise all customers to have at least two able bodied people on site to receive the delivery.

Special Delivery Service

Many of our goods are delicate, so we have organized a special delivery service. All bulky items are delivered on a specially constructed A-Frame pallet. Due to the specialist nature of this service we can only offer deliveries to your door. Some items are small and therefore will be delivered by a parcel courier.

Returns

Please note to ensure that we can help you, you will need your 8 digit number order number provided when you placed your order.

Organizing A Return?

To organize a return you must first get authorisation from our customer service team. Customer Services will send you a returns form and ID number, allowing you to return the goods without complication. Please note: These conditions do not affect your statutory rights relating to faulty or misdescribed goods. For further information about your statutory rights contact your local authority's Trading Standards Department or a Citizens Advice Bureau.