I ordered a complete bathroom suite on one Sunday afternoon, and by the Thursday, four days later, the suite was delivered. The driver was very helpful and waited while i checked the contents of the delivery. This was all as promised on the web site. I did not order the dearest suite by any means but i found everything to be of very good quality, all the fittings were there and nothing was missing. All in all, excellent product, good price, and excellent service.