From the moment I ordered my product on the internet, I was kept updated as to the receipt of the payment and when it was to be despatched. The driver also contacted me to advise what time he would be delivering it. When it arrived I asked the driver if he would wait whilst I checked everything was as it should be. I removed the packaging and checked the product. I was extremely pleased with the quality of it and happy with my purchase from Better Bathrooms.com. As I was so pleased with my purchase, I immediately showed it to the driver and recommended the site to him, he rea;lly liked it too and said he would think about ordering one for himself as he was just about to renovate his bathroom. Fantastic product and service and I will definitely recommend it to anyone.