The staff at better bathrooms were well informed and knew the showroom like the back of their hands. They had great knowledge of all the products and were able to help and guide us towards our perfect bathroom. I wouldn't describe any of the items we purchased as 'cheap' but I would say they were excellent value for money. I will be using better bathrooms again and will recommend this company to my friends and family. If you intend to collect your items, do allow plenty of time. This is not a negative it's just to allow you the time to thoroughly check your items. Also at the collection point, if you (as we did) forget something you can purchase there over the counter. Thanks for your help and easy purchase guys.