We had never dealt with Better Bathrooms before, but we're impressed with the range of products and competitive prices available, on line. We wanted to refurb our en suite shower room and replace the shower cubicle with a bath with a shower screen and shower. This was a challenge due to limited space. Based on the information available on line with each product we were able to redesign our ensuite to include a 1500bath with shower screen, back to back toilet and luxurious white gloss vanity unit/ washbasin which fits perfectly and looks amazing. We also bought a heated towel rail and stylish waterfall taps from Better Bathrooms as we couldn't fault the choice of designs, price and quality available. While we were awaiting delivery, Better Bathrooms kept us informed of the progress of our order, by email and the couriers who delivered the stuff rang and gave us a specific time for delivery. We did experience a bit of a problem when the dedicated waste on the bath wouldn't work, but a quick phone call to Better Bathrooms customer service staff sorted it and two days later we received a replacement at no cost. Our en suite is gorgeous and we could not fault the service we received.