How Are Deliveries Arranged?
You will be contacted by our specialist company to arrange a convenient delivery date.
Track Your Order
All orders can be tracked online 24 hours a day. We will also send you updates by email and text message as your order progresses
Plan & Prepare
Some items are large and/or heavy, so we advise all customers to have at least two able bodied people on site to receive the delivery.
Special Delivery Service
Many of our goods are delicate, so we have organized a special delivery service. All bulky items are delivered on a specially constructed A-Frame pallet. Due to the specialist nature of this service we can only offer deliveries to your door. Some items are small and therefore will be delivered by a parcel courier.
Please note to ensure that we can help you, you will need your 8 digit order number provided when you placed your order.
Organizing A Return?
To organize a return you must first get authorisation from our customer service team. Customer Services will send you a returns form and ID number, allowing you to return the goods without complication. Please note: These conditions do not affect your statutory rights relating to faulty or misdescribed goods. For further information about your statutory rights contact your local authority's Trading Standards Department or a Citizens Advice Bureau.