CEO Promise Better Prices... Better Service... Better Bathrooms!
My name is Colin Stevens. I am proud to be the Founder & CEO of Better Bathrooms.
Starting out of my bedroom some 13 years ago I had a grand vision to disrupt the entire bathroom industry, an industry that was more focused on the convenience of the retailer, rather than the customer. We began by cutting out the middlemen and going directly to the source to reduce selling prices. By carrying over £10,000,000 worth of stock at any one time, it enabled us to offer a next day delivery service across the entire UK.
13 years later, we are the most decorated bathroom retailer in the UK with 24 awards (you can see on our awards page) in the last 2 years. Together, we have come a long way in proving we are “better” than all other bathroom retailers. We now have over 350 staff, and with our own internal transport system covering most of the UK, we offer a 2 man home delivery service* to a downstairs room of your choice.
We have never been just an online retailer. You can see the quality of our products in any of our showrooms across the UK, which are open until 10pm
weekdays, so you can pop down outside of normal working hours. To support the showrooms, we also have an award winning website that can
take your orders 24 hours a day.
So this is my Promise to you...
It is my promise that you, the customer, will be treated with respect, courtesy, honesty and integrity.
Our main goal is to provide better prices and a better service, so if you feel we have failed in this then I would love to hear from you.
If we have failed you, I/we promise to put things right, but equally, I would also love good feedback. One of the most rewarding parts
of my day is saying well done to my hard working team!
Our ‘crazy goal’ as a company is to be recommended by everyone, but without hearing your feedback, good or bad, we can never
improve and never achieve this. You don’t get anywhere in life without listening and understanding, the more feedback we get
the better our company will become! If you would like to contact me directly to let us know how we are performing, please email
me directly CEO@betterbathrooms.com