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Deliver Information

How Will I Know When My Delivery Will Arrive?

When your order will be delivered is largely determined by the type of products you are ordering and the delivery address.

We'll always give you the earliest date an item can be delivered on the product page, however this can change if you live outside of mainland UK and in some instances is dependent on our suppliers. Once you've placed an order with us we'll email you when we despatch your order and give you a delivery date and a time slot. You can then use our online tracking to keep up to date with your delivery.

If you are placing an order which includes a large item, such as a bath, shower enclosure or bathroom furniture, at the point at which you place your order, you will be able to pick the day you would like your items delivered, subject to stock availability and your postcode area.

If any of the items on your order are out of stock, unfortunately, we can't give you a definite delivery date until all the items are available, as we ship all items on an order together.

If you live in one of the more remote parts of the UK, we are also unable to give you a guaranteed delivery date until a few days after your order has been dispatched from our warehouse. This is due to us using an external delivery partner who will call you to book in your delivery once they have your goods in their possession.

Finally, if your order consists of just small items such as taps or accessories, your order will be delivered by our courier, who generally will deliver within 2-3 working days of us dispatching your order from the warehouse, unless you have ordered on a next day delivery, in which case, your order should be with you the next working day if ordered before 3pm.

OK, I know what day my delivery will arrive, can you tell me what time it will arrive?

If your order is being delivered by our 2 man delivery service, you will receive a notification via email and text message the evening before your delivery date to provide you with a 2 hour time slot, which means you don't have to wait in all day, which we know is frustrating!

On the day of the delivery, you will also receive a call from our driver when he is approximately 30 minutes away to advise you on his current status.

If your order is being delivered by one of our delivery partners, unfortunately, we can not advise you of a delivery time slot due to it being an all day appointment. Delivery times can range between 8am and 6pm.

Where Is My Delivery?

If you are awaiting delivery of your order and need some updates, please be aware that we always try to communicate the status of your order to you from the moment it is placed, to the point it is dispatched. If you have provided us with an email address, please check your junk folder for any communication updates we may have sent you.

You can always track the status of your order by visiting our Track Your Order page here

However, if you still need some information about the status of your order, give us a call on 0871 244 0935 or send us an emessage.

Can I Collect My Order?

Yes! We have a collection counter located in Leigh (Wigan) which hold all our stocked lines, which means you can order and collect the very same day.

Please Note: if you are ordering online and want to use our click and collect service, you will need to bring the card you paid with and some photo ID which matches the name on the payment card when you come to collect your order.

What Delivery Services Do You Offer?

As we sell items that range from taps through to luxury whirlpool baths, and we deliver to the entire UK, we don't have a 'one size fits all' delivery service, so we offer a range of services depending on what you are ordering and where you are having it delivered.

Below is a summary of our services:

2 Man Delivery, Room Of Choice - Large Items

  • This service is for the delivery of large/bulky items such as baths, shower enclosures and bathroom furniture.
  • Delivery is made to a ground floor room of your choice.
  • You will receive a 2 hour delivery time slot the evening before the delivery day.
  • You will receive a phone call from our delivery driver 30 minutes before they arrive.
  • This service is limited to certain postcode areas as unfortunately, we don't yet cover the entire UK with our own delivery fleet. To find out if your area is covered, please check out our delivery service checker page here

Palletways Delivery - Large Items

  • For areas we don't cover with our 2 man delivery service, we use our delivery partner Palletways to get your goods delivered.
  • If you haven't specified a delivery date at the time of placing your order, once your order has been dispatched from our warehouse, you will receive a call from Palletways within 48 hours to confirm your delivery date.
  • This service is an all-day appointment and unfortunately, we are unable to provide a delivery window.
  • This service is a kerb-side delivery only, unfortunately the delivery driver is unable to take the goods inside your property so we recommend 2 able bodied people are on hand to receive the delivery.
  • You will be given 20 minutes to check over your items upon delivery.
  • Your items will be delivered on a pallet crate which you will need to dispose of. Unfortunately, the delivery driver will be unable to take this away with him.
  • To see if your area is covered by a Palletways delivery, please check out our delivery service checker page here.

Parcelforce Delivery - Small Items

  • If your order consists of only small items, such as taps, showers or accessories, your delivery will be made by our parcel delivery partner, Parcelforce.
  • Once your order has been dispatched from our warehouse, if you provided us with an email address, we will notify you that your goods are on their way.
  • If you haven't specified a delivery date at the point of ordering, your order will be delivered within 2-3 days of the goods leaving our warehouse.
  • If you are not in when the delivery is attempted, Parcelforce may attempt to deliver to a neighbour or your item will be taken to your local post office for you to collect
  • A 'Sorry we missed you' card will be left for you to advise you where you need to collect your parcel from.

Collection our Trade Counter

  • If you would like to collect your order, that's not a problem, we offer collection from our distribution centre in Leigh (Wigan).

I've Received An Incorrect Item On My Order

If your order has been delivered but you believe you have received the wrong item, please review the delivery note that was provided with your order when it was delivered and check the list of items against what you have received,.

Please note, we commonly find that some items will be described on the delivery note in a specific way, but the box is worded differently, especially when it comes to the names of products. Please double check the contents of the box where possible to ensure the item is definitely incorrect.

If you still believe you have received an incorrect item, the quickest way to get this resolved is to complete log into your account and complete the returns form.

I've Received My Order But There's An Item Missing

If your order has been delivered but you believe your are missing an item, please review the delivery note that was provided with your order when it was delivered and check the item count on the delivery note vs what you have received.

Please note, we commonly find that items such as bath leg sets often get reported as missing when in fact they are attached to the bath itself, usually on the underside of the bath, so please double check if this is an item you believe to be missing. Also see the attached guide on where to look for your bath leg set.

If you still believe you have a shortfall, the quickest way to get this resolved is to call us on 0871 244 0935.

Can I Get Next Day Delivery?

Yes, absolutely! The majority of items we sell are kept in stock so next day delivery is a service we offer for a surcharge.

Please be aware that we have cut off times for ordering on a next day delivery and the next day is the next working day (Saturday, Sunday and Bank Holidays are excluded).

Our cut off times for next day delivery are as follows:

  • Small (Parcel) items - 3pm
  • Large (Pallet) items - 4pm

Here are some examples of delivery days based around our cut off times:

  • If you were to order a tap after 3pm on a Monday, the next day would be Wednesday.
  • If you were to order a bath after 4pm on a Tuesday, the next day would be a Thursday.
  • If you were to order a bath after 4pm on a Thursday, the next day would be Monday.
  • If you were to order a bath after 4pm on a Friday, the next day would be a Tuesday.

Why Do You Charge For Delivery?

We don't offer free delivery as we believe in offering an lower priced basket of goods to our customers.

If we offered free delivery, we would have to increase the prices of our products, which would mean your overall order would be more expensive due to the amount of items that are generally ordered per order.

When it comes to the prices of our products, we will always guarantee to beat the price on any like for like products for sale at other retailers. To find out more about our price matching policy, please see our page on our Price Promise Guarantee.

Some Items I Want To Order Are Out Of Stock - Can I Split The Delivery?

If you are looking to order a few products but one of them is out of stock, although we can split the delivery for you, this would incur a secondary delivery charge.

However, if you live close to our collection counter you could opt to collect the out of stock items once they become available.

If you wish to take up this option, simply place your order online and then contact one of our advisers on 0871 244 0935 to explain you wish to part-ship your order and they can arrange that for you.

How Much Do You Charge For Delivery?

Our delivery charges vary depending on the types of products you are ordering, how quickly you need them and where you are having them delivered.

To get a full overview of our delivery charges, please see our delivery information page here.

How Do I Change My Delivery Address?

If you have placed an order and wish to change your delivery address, the quickest way is to call us on 0871 244 0935.

I've Missed My Delivery

  • If your delivery was attempted by our own delivery fleet and you weren't present, your order will be subject to a re-delivery charge. Please contact our us on 0871 244 0935
  • If your delivery was attempted by Palletways and you weren't present, you should have received a card with contact details for your local depot to re-arrange the delivery. If you haven't received this card, please contact Palletways directly on 01543 440 201 (option 1) and quote the consignment number on the card.
  • If your delivery was attempted by Parcelforce, you should have received a card through your door with instructions as to where the order has been taken. Parcelforce generally will try to deliver to a neighbour first but if they are unsuccessful, your order will be taken to your local post office for you to collect.

I've Not Received A Call To Book In My Delivery

If you are due to have your order delivered by our delivery partner Palletways and they have not been in contact after 48 hours of your order being dispatched, you can contact them directly on 01543 440 201 (option 1), quoting your delivery note number and they will be able to book a delivery day in for you directly.

If your order is being delivered by our 2 man delivery team, if all your items are in stock, you should receive email and text message notifications with proposed delivery dates if you didn't select a delivery date at the point of ordering. If you do not have a mobile number or email address, our delivery team will be in touch via a landline number if you provided one to book your delivery date in.