Our live chat team are available:
Calls cost 13ppm plus your network access charge
If you're an existing customer and you'd like to chat to us about your current order, you can find a local rate phone number on your order confirmation email. This is usually free to call from most landlines and mobile packages.
If you would like to check the status of your order, please use our order tracking service. If you have any further queries, don't hesitate to get in touch!
*Easter Sunday, Christmas Day, Boxing Day, New Year's Day: Closed
Due to the continued pandemic & guidelines surrounding Covid-19 we are experiencing higher than normal call volumes.
To reduce your wait time we have introduced a call back system. During working hours we are working extremely hard to maximise our teams availability to speak to all our customers as promptly as possible. We are completing call-backs up to 6pm, so if you’re in the queue, don’t worry you will be called back.
Have you tried logging into My Account? Some commonly asked questions can be found in here, as well as allowing you to track your order or obtain a duplicate invoice.
|Sales||Sales||Sales||Business Sales||Customer Services||East Midlands Store||Huddersfield Store||Elland Collection Point|
|Monday||9am - 8pm||9am - 5.30pm||9am - 7pm||9am - 6pm||9am - 4:30pm||9am - 12pm, 1pm - 5:30pm||10am - 6pm||10am - 2pm, 3pm - 5pm|
|Tuesday||9am - 8pm||9am - 5.30pm||9am - 7pm||9am - 5:30pm||9am - 5:30pm||9am - 12pm, 1pm - 5:30pm||10am - 6pm||10am - 2pm, 3pm - 5pm|
|Wednesday||9am - 8pm||9am - 5.30pm||9am - 7pm||9am - 5:30pm||9am - 5:15pm||9am - 12pm, 1pm - 5:30pm||10am - 6pm||10am - 2pm, 3pm - 5pm|
|Thursday||9am - 8pm||9am - 5.30pm||9am - 7pm||9am - 5:30pm||9am - 5:15pm||9am - 12pm, 1pm - 5:30pm||10am - 6pm||10am - 2pm, 3pm - 5pm|
|Friday||9am - 7pm||9am - 5.30pm||9am - 7pm||9am - 5pm||9am - 4:45pm||9am - 12pm, 1pm - 5:30pm||10am - 6pm||10am - 2pm, 3pm - 5pm|
|Saturday||9am - 5pm||Closed||9am - 5pm||Closed||9am - 2:00pm||Temporarily Closed||9am - 5pm||Temporarily Closed|
|Sunday||10am - 4pm||Closed||10am - 4pm||Closed||Closed||Temporarily Closed||Temporarily Closed||Temporarily Closed|
|Bank Holidays||9am - 5pm||9am - 5pm||9am - 5pm||Closed||9am - 3pm||10am - 4pm||10am - 4pm||10am - 4pm|