Important Information

Please note we do advise not to book plumbers or installers until you have all the goods in your possession in perfect condition. This is to avoid any unforeseen delays especially if the installer is ready to start work.

Please ensure you report any damages to our Customer Services Department within 7 days of delivery.

Please ensure you document any missing items on the delivery note and/or the handheld device and report them to Customer Services Department within 48 hours of delivery.

Please note all claims will be investigated before a replacement is authorised. Once a replacement is confirmed, we will ensure the product(s) are replaced free of charge with the minimum inconvenience to yourself.

Palletised Deliveries

For palletised deliveries, the goods will be delivered as close as possible to your front door. If this location is unreachable for any reason, such as a narrow street, up a flight of stairs (such as flats), or any other obstruction, delivery will be made as near to your property as possible. The driver is NOT insured to take the goods inside your property. It is strongly recommended that at least 2 able bodied persons are available to receive the delivery and carry the goods inside. Any deliveries that are fulfilled by a 3rd party courier will be a kerb side delivery. A day for delivery will be booked in prior to a delivery being made.