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Terms and Conditions

This website is operated by Buy It Direct Ltd ('we' or 'us'). These terms will apply to all your domestic purchases of items from the retail section of our Website, whether you are ordering online or by telephone. Please read this document carefully and print it off or download it before placing your order. NB: All items sold are intended for Domestic use only. Use of items for Commercial purposes will invalidate any warranty unless otherwise stated by the manufacturer.

We may change these terms from time to time. Please check them before you make a new purchase.

If you are buying for or on behalf of a business, please click here to read our commercial terms and conditions.


Payment

You can pay for your order by Visa, MasterCard, Delta/Connect, Amazon Pay, V12 Finance and PayPal Finance. We will take all reasonable care to keep your order details and payment secure, but, unless we are negligent, we will not be liable for any losses if an unauthorised third party obtains access to your information.

If billing and delivery addresses are not the same, we may require photo ID & the payment card.

All prices quoted on our Website include VAT.


Your Agreement With Us

All orders placed by the Customer are subject to final acceptance by the Seller.

Following receipt of any order, the Seller may send to the Customer an order acknowledgement detailing the products which have been ordered. This communication is not an order confirmation or order acceptance from the Seller.

Acceptance of the Customers order and the completion of the Contract between the Seller and Customer will take place on despatch to the Customer of the Products ordered unless the Seller has notified the Customer that the order has not been accepted or it has been cancelled by the Customer.


Delivery

We deliver small, medium and 1 man large items to the UK and Europe. Large and very large 2 man items are available to the UK and Ireland only. Unfortunately we do not make deliveries to any other countries.

We aim to despatch all orders as soon as possible and will contact you to arrange delivery.

As we carry our most popular products in stock, we are able to offer fast delivery times. We carry most of the popular products in stock which are available to delivery within 14 working days, you will be quoted a delivery date at the checkout. However, some items may be out of stock and the delivery time may extend beyond the 14 days. If we have any problems with your order, we will contact you to let you know what is happening and offer alternatives for faster delivery times.

Please note:

  • The delivery charges stated cover ground floor only, if you have any special requests for delivery (for example you live in a flat) please make us aware of this at time of purchase and we shall endeavour to arrange special delivery for you, this may come with an additional charge, please contact us for further information. Large bathroom items are doorstep or garage delivery due to the size and delivery restrictions.
  • A re-delivery charge may be applied if you are not available to accept your delivery during the specified time period and the delivery has to be rescheduled.
  • We recommend customers not to book any fitters or engineers until you have recieved your goods, and that we are not liable for any fees from the above if a delivery date is not met.

Click here for more information about our delivery services.


Availability

All items are subject to availability. We can only guarantee availability while stocks last. If the goods ordered are unavailable, we will contact you with suggestions of goods of equivalent quality and wherever possible a similar price. We will endeavour to deliver goods within the times stated but goods are subject to availability and delay in delivery of goods is sometimes out of our control. Any dates we specify for the delivery of goods are approximate and we shall not be liable for any losses, costs, damages, charges or expenses caused by any delay for delivery of the goods. Please allow enough time for your items to be delivered before you organise installation as we cannot be held responsible for out of pocket expenses resulting from delays in delivery.


Cancellation and Returns Information

Please click here to read our returns policy.


Complaints Procedure

Please click here to read our complaints procedure.


Delay or Failure to Perform

We shall not be liable to you if we are prevented or delayed in performing any of our obligations to you if this is due to any cause beyond our reasonable control e.g.

  • an act of God, explosion, flood, fire or accident
  • war or civil disturbance
  • strike, industrial action or stoppages of work
  • any form of government intervention
  • a third party act or omission
  • failure by you to give us a correct email or delivery address or notify us of any change of address

If this happens we shall inform you as soon as is reasonably practicable and if these circumstances continue for 30 days either you or we will be free to cancel the contract. If so, we will give you a full refund of any payment we have received from you within 30 days of cancellation.


Customer Information

If you have any queries or require further information regarding our products or your purchase, call our helpful Customer Care team on 0330 332 8769 who will be glad to assist you.  Alternatively you can send an e-message or write to our Customer Care department at:

Better Bathrooms
Trident Business Park
Neptune Way
Huddersfield
West Yorkshire
HD2 1UA


Data Protection and Privacy Statement

Please click here to read our privacy policy and click here to read our cookie policy.


Caring for Your Purchase

Always refer to the operating, care and maintenance instructions in relation to each product.


Governing Law

All contracts formed between us for the purchase of items from this website shall be governed by English law and any dispute shall be subject to the jurisdiction of the English Courts.

If any provisions of these terms and conditions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.


General

Better Bathrooms is registered in England and Wales, under Buy It Direct Limited, Company Number 04171412, with registered offices at Trident Business Park, Leeds Road, Huddersfield HD2 1UA.


Feedback

Tell us how we are doing and how we can do it better. We welcome your comments on any aspect of our service to you, so please feel free to contact us with your comments by e-message or by contacting our customer services department.


Product Descriptions

We have made every effort to display as accurately as possible the colours of our products that appear on this website. However, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the actual product.

While we try to be as accurate as possible, all sizes, weights and measurements quoted are approximate.

The products sold on this website have been designed to comply with the health and safety laws of the UK and we cannot warrant or represent that they comply with any health safety or other legal requirement outside the UK.

Images on our website have either been made accessible by suppliers, manufacturer's, publications, publicists, or been gathered from public-domain sources. We cannot guarantee the reliability or the accuracy of the images. Images on our site are for the sole purpose of giving an approximate description of the goods. Full detailed specifications are available from the manufacturer's brochures or their websites. We will supply the product as supplied to us by the manufacturer.


European Delivery

For all orders for delivery outside of mainland UK, Northern Ireland, the Channel Islands and the Isle of Man. You acknowledge and agree that it is your responsibility to arrange for a courier to deliver the goods to you, or alternatively to collect the goods yourself from our premises. The seller is willing on your invitation and as your agent to instruct a courier partner to deliver the relevant goods on your behalf for the prices set out in our delivery section. If you take up this option, you will enter into a direct contract with the courier partner in respect of the delivery of the goods under their standard terms and not with the seller, and you will be liable to the courier partner to pay the Delivery Rate. The seller will (unless you instruct us otherwise) collect payment of the Delivery Rate from you, and as your agent pay such amount to the courier partner. Any liability in connection with such delivery shall be between the courier partner and you, and shall not involve the seller. Insurance against loss or damage isn’t provided. The customer should arrange their own insurance against loss or damage. If you elect to arrange for someone else to deliver the goods to you, or will collect the goods from the sellers premises in the UK, you should make the appropriate election and contact the seller to make arrangements for the goods to be made available for collection. No collection of the Delivery Rate will be made by the seller in these circumstances. Full details of the charges to mainland Europe and Ireland are here.


Export of Goods

The Products may be sold by the Seller for export from the United Kingdom. The Customer shall comply with all applicable legislation and regulations and payment of any duties, import taxes or other costs of import. If the Seller notifies the Customer that export of the products into a country is prohibited under the Sellers export licences, the Customer shall not supply or offer the Products for supply into or within that country. The Customer shall obtain all licences, authorisations and approvals required for export of Products from the United Kingdom or import into any other country and shall indemnify the Seller against any liability in relation to the Customers breach of any of the provisions of this condition.

For all orders for delivery outside of mainland UK, Northern Ireland, the Channel Islands and the Isle of Man All ownership, title and risk in goods will pass to you immediately at the point and time at which such goods are placed at your disposal at our premises in the UK. The prices payable for goods (as set out on the delivery section of our website) are inclusive of UK VAT, but exclusive of local taxes, import duties and clearances. You acknowledge and agree that the seller has no liability to you in respect of any such taxes including VAT, duties or clearances which may become payable, after the goods have been placed at your disposal at our premises (in the UK). You and we each submit to the exclusive jurisdiction of the English courts in relation to disputes arising out of this Agreement.

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