Laptops Direct
Drones Direct

We're taking orders and delivering as normal, and doing everything we can to protect our customers and staff. Learn more

Returns Process


Please note to ensure that we can help you, you will need your sales order number provided when you placed your order.

Organising A Return?

To organise a return you must first get authorisation from our customer service team.

Customer Services will send you a returns form and ID number, allowing you to return the goods without complication. Please note: These conditions do not affect your statutory rights relating to faulty or misdescribed goods. For further information about your statutory rights contact your local authority's Trading Standards Department or a Citizens Advice Bureau.

Customer Service Enquiries

  • 0330 332 8769

Terms & Conditions*

We realise that in some circumstances you may wish to return a product. Once your order has been confirmed and your payment has been received, your requirements may change, in which case we will be happy to offer an exchange.

We offer a 365 day exchange guarantee subject to the goods being returned to Better Bathrooms in their original condition not having been installed.

*Please click here to a list of our full Terms & Conditions

back to the topBack to top