Better bathrooms were great when I ordered my bathroom suite by phone last week. I needed an easy plumb tray instead of the one which came with the suite, I expected to pay quite a bit extra for this but no, they were more than happy to supply the easy plumb tray and quoted me a very reasonable price. They delivered when they said they would and the driver was very happy to help my husband check the items over before he left. All the items are very high quality and amazingly low prices too!!