FAQ's

• Why Use Click & Collect?

  Need your order in a hurry? By using our click and collect service, there's no waiting in for a delivery to arrive, you can come down to the collection counter at a time that suits you. As the majority of our products are kept in stock in our 100,000 sq ft warehouse, you can have your dream bathroom sooner than you think.

• How soon can I collect my order?

  Trade Counter Orders

  When you Click & Collect from one of our Trade Counters you’ll be able to pick up your order on the same day in as little as an hour! Your exact time will be confirmed in our online checkout when you complete your order.

  Trade Counter Opening Hours
  Monday-Friday: 7am - 8pm Sat: 8am - 6pm Sun: 10am - 4pm

  Last collection 30 Minutes before closing time.

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  Showroom Orders

  When ordering to collect items from our showrooms, you will be advised of the earliest collection date when you place your order and you will receive a further notification once the order has arrived and is ready for collection. You will have 7 days to collect your order from the date it arrives at the store. After 7 days, your order will be returned to our warehouse.

  Day of order	Order before 6pm	Order after 6pm
  Monday	Earliest collection Friday (Time to be confirmed via email)	Earliest collection Friday (Time to be confirmed via email)
  Tuesday	Earliest collection Friday (Time to be confirmed via email)	Earliest collection Friday (Time to be confirmed via email)
  Wednesday	Earliest collection Friday (Time to be confirmed via email)	Earliest collection Friday (Time to be confirmed via email)
  Thursday	Earliest collection Friday (Time to be confirmed via email)	Earliest collection Monday (Time to be confirmed via email)
  Friday	Earliest collection Monday (Time to be confirmed via email)	Earliest collection Monday (Time to be confirmed via email)
  Saturday	Earliest collection Monday (Time to be confirmed via email)	Earliest collection Monday (Time to be confirmed via email)
  Sunday	Earliest collection Monday (Time to be confirmed via email)	Earliest collection Monday (Time to be confirmed via email)

  Showroom Opening Hours
  Monday-Friday: 8am - 10pm Sat: 9am - 5pm Sun: 10am - 4pm

  Last collection 30 Minutes before closing time.

• How Do I Collect?

  For security purposes, the cardholder who places the click and collect order must be the person who collects the order from the collection counter. The cardholder must also bring the card used to make the purchase and a valid photo ID, which can be either a photo driving license or passport. The name on the ID must match the name on your payment card.