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All products have been through rigorous testing by our quality assurance team and are only released for sale when we are 100% satisfied. In fact, we are so confident in the quality of the items we sell, we offer extended guarantees on most of our products free of charge.
Please note the following components come with a standard 1–year guarantee and are excluded from the extended product guarantees.
| Product Category | Components excluded from extended product guarantees |
|---|---|
| Toilet Cistern | Inlet Valve, Syphon/ Flush Valve, Push Button |
| Intelligent Toilet | Soft Close Mechanism, Nozzle/ Motor, Bulb/ LED |
| Toliet Seats | Soft Close Mechanism, Hinges |
| Flush Plates/Push Buttons | Flush Mechanism |
| Shower mixers | Flow Control Valve, Thermostatic Cartridge, Diverter Valve, Hose |
| Shower Kits | Slider Bracket/ Handset Holder, Hose, Swivel Joints |
| Enclosures/Screens | Runners, Rollers, Hinges, Seals/ Deflectors, Pivot Joint |
| Taps | Flow Control Valve, Cartridge, Diverter Valve, Hose |
| Shower Seats | Hinges |
| Furniture | Hinges, Drawer Runners, Bulbs |
| Wastes | Press Top Mechanism |
| Baths | Waste Press Top Mechanism |
| Heating | Valve within Rad Valve, Thermostat in Rad Valve |
| Mirrors | Hinge on adjustable shaving Mirrors |
| Illuminated Mirrors | Bulbs/ LED |
| Lighting | Bulbs/ LED |
Depending on the product, you can take advantage of the following extended guarantees:
Once you’ve ordered you don’t need to do anything. All extended guarantees will be automatically applied from the day your products are delivered.
You can find details of this on the relevant product page.
What your product guarantee covers:
What your product guarantee doesn’t cover:
Your extended product guarantee is valid from the day your product was delivered to you.
For example, a 5-year extended guarantee for a product delivered on Friday 3rd February 2023, will expire at midnight on Thursday 3rd February 2028.
No. Our product guarantees, including extended product guarantees, only apply to products which have been used exclusively for domestic purposes. Products used in commercial or industrial premises (e.g., hotels, schools, offices etc.) are not covered.
Extended product guarantees are only available to retail customers. For trade customers, the standard 12 month guarantee applies to all own range products (e.g. Alcor, Pendle, Lisbon etc). For products from other manufacturers (e.g. Grohe, Triton, Geberit, RAK etc) please refer to their individual guarantees.
