Guarantee Information

Guarantees Information

All products have been through rigorous testing by our quality assurance team and are only released for sale when we are 100% satisfied. In fact, we are so confident in the quality of the items we sell, we offer extended guarantees on most of our products free of charge.


Please note the following components come with a standard 1–year guarantee and are excluded from the extended product guarantees.

Product Category Components excluded from extended product guarantees
Toilet Cistern Inlet Valve, Syphon/ Flush Valve, Push Button
Intelligent Toilet Soft Close Mechanism, Nozzle/ Motor, Bulb/ LED
Toliet Seats Soft Close Mechanism, Hinges
Flush Plates/Push Buttons Flush Mechanism
Shower mixers Flow Control Valve, Thermostatic Cartridge, Diverter Valve, Hose
Shower Kits Slider Bracket/ Handset Holder, Hose, Swivel Joints
Enclosures/Screens Runners, Rollers, Hinges, Seals/ Deflectors, Pivot Joint
Taps Flow Control Valve, Cartridge, Diverter Valve, Hose
Shower Seats Hinges
Furniture Hinges, Drawer Runners, Bulbs
Wastes Press Top Mechanism
Baths Waste Press Top Mechanism
Heating Valve within Rad Valve, Thermostat in Rad Valve
Mirrors Hinge on adjustable shaving Mirrors
Illuminated Mirrors Bulbs/ LED
Lighting Bulbs/ LED

Frequently Asked Questions

  • How many year will my product be guaranteed for?

      Depending on the product, you can take advantage of the following extended guarantees:

  • What do I do once I’ve ordered?

      Once you’ve ordered you don’t need to do anything. All extended guarantees will be automatically applied from the day your products are delivered.

  • Are extended guarantees available for my products?

      You can find details of this on the relevant product page.

  • What does my product guarantee cover?

      What your product guarantee covers:

      • Manufacturing or material defects

      What your product guarantee doesn’t cover:

      • Normal wear and tear
      • Accidental or deliberate damage
      • Inappropriate use, maintenance, or cleaning - ie not following the guidance within the product instruction manual.
  • How long does my extended product guarantee last?

      Your extended product guarantee is valid from the day your product was delivered to you.

      For example, a 5-year extended guarantee for a product delivered on Friday 3rd February 2023, will expire at midnight on Thursday 3rd February 2028.

  • Do your guarantees cover products used in commercial premises?

      No. Our product guarantees, including extended product guarantees, only apply to products which have been used exclusively for domestic purposes. Products used in commercial or industrial premises (e.g., hotels, schools, offices etc.) are not covered.

  • Do extended product guarantees apply to trade customers?

      Extended product guarantees are only available to retail customers. For trade customers, the standard 12 month guarantee applies to all own range products (e.g. Alcor, Pendle, Lisbon etc). For products from other manufacturers (e.g. Grohe, Triton, Geberit, RAK etc) please refer to their individual guarantees.

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