Please note: Better Bathrooms dedicated delivery fleet and two man delivery service is not available in the following areas:
AB, BA4-10, BA12, BA16-22, BB18, BH19-20, BN20-27, BN50-52, BN88-99, BS17-19, BS21-29, BS38-99, BT, CA, CM0, CM7-9, CT, DD, DG, DL8, DL11-13, DN15-21, DN31-55, DT, DY2, DY7-14, EC1, EC1A, EC1M, EC1N, EC1R, EC1V, EC1Y, EH31-46, EX, FK8, FK14, FK16-21, G63, G83-84, GY, HR, HS, HU11-12, HU18-19, IM, IP, IV, JE, KA19, KA26-28, KW, KY, LA, LD, LE13-15, LE21, LE55, LE99, LL20-21, LL23-27, LL32-78, LN, ME3, ME9-13, ME99, ML11-12, NE18-20, NE43-99, NG31-90, NP1-9, NP22, NR, PA20-98, PE9-14, PE17-18, PE20-25, PE30-38, PH, PL, PO30-41, SA, SP, SR, SY, TA, TD, TF6, TF13, TN1-5, TN7-12, TN16-40, TQ, TR, WR15-99, WV15-99, ZE.
Please note: Next day delivery is subject to availability per postcode area.
As detailed in our terms and conditions, once your delivery is confirmed, if you do not wish to proceed with the planned delivery, you must notify us by no later than 17:00 on the evening prior to the planned delivery. Failure to notify us by this time will result in a redelivery charge being applied. A summary of these charges is detailed below:
These charges are also applicable to orders which have been purchased with a ‘free delivery’ promotion.
Please note we do advise not to book plumbers or installers until you have all the goods in your possession in perfect condition. This is to avoid any unforeseen delays especially if the installer is ready to start work.
Please ensure you report any damages to our Customer Services Department within 7 days of delivery.
Please ensure you document any missing items on the delivery note and/or the handheld device and report them to Customer Services Department within 48 hours of delivery.
Please note all claims will be investigated before a replacement is authorised. Once a replacement is confirmed, we will ensure the product(s) are replaced free of charge with the minimum inconvenience to yourself.