Touch Steel Thermostatic Shower Tower Panel BeBa_9203

Question from Myra Duffy: Asked on 31/10/2017 I bought this shower very late Dec 2014. I cannot rate it high enough - but the thermostat 'failed' a year later (although I am the only user of the shower). I fitted a new thermostatic valve but again, just over a year later, this valve is only producing luke warm water. What is the problem? Is this normal? (I was told the thermostatic valves have a 5 yr guarantee). Should I immerse the valve in descaler and reuse it - or does this mean the valve has failed? Please help! It will prove to be a prohibitive cost if the valve needs replacing annually. Any suggestions welcomed. Thank you

Answer from Nathan Donley-McGregor Hi.

Thank you for your question.

I am sorry to hear that this has happened again.

I can only suggest speaking with out tech support team regarding this fault they might be able to help. You can contact them here: https://help.betterbathrooms.com/hc/en-us/articles/115002963185-How-Do-I-Get-Technical-Advice-

Regards.

Question from Magdalena Fijak: Asked on 10/08/2017 Hi is the handheld shower chrome or plastic chrome effect

Question from Bernadette cook: Asked on 08/05/2017 The thermostat on our shower has gone for the second time since purchase.
It's three years old. Is this a normal timeline for the thermostat.

Answer from chris thomas Hi,

Thank you for your question.

its hard to say really it would be best you spoke with our customer services 01925 544 861

If you need any more info or wish to place an order please contact me using the details below as i can check stock levels and allocate stock faster to you.

Kind Regards,

Chris Thomas
Manchester Showroom Sales Assistant
Better Bathrooms Manchester

Telephone: 0161 667 6560
Email: chris.thomas@betterbathrooms.com
Website: www.betterbathrooms.com

Question from Matt Houghton: Asked on 27/05/2016 I have lost one on the fixing clips for this shower. Is there somewhere I can get a replacement?

Answer from nathan dunstan Hi,

if you can call this number they can get the correct part sent out to you 01942 369 816

Many thanks

Question from Simon Butcher: Asked on 27/01/2016 Hi there,

I need to replacce another Tower Shower with this one.. Can you please advise the pipe connection details please

IF you have a copy of the install manual, that would be wonderful

Thanks

Si

Answer from Benjamin Linnert Good Morning,

Thank you for your question.

The connections are located at the bottom of the panel and are your standard 15mm hot and cold connections on flexi-hoses to make installation a little easier.

If you give me a call on 0161 667 6560 Ill have a look into the limited stock that we have available in this shower.

Kind regards

Question from moinul: Asked on 17/09/2015 this shower has hot turn and cold turn and a centre position. So how can you adjust the flow of water to a particular temperature. ideally the centre position would be an adjusted position, but no water will flow if knob is on centre.

Answer from Simon Kirby Hi, thanks for your question,

At the bottom of the shower panel there is a temperature control that would allow you to adjust this.

Thanks

Simon Kirby

Manchester Showroom

Question from richard johnson: Asked on 16/08/2014 bought and fitted one of these couple of weeks ago, cleaned for the first time with mr muscle bathroom cleaner and it appears to have removed a coating off the unit in places, leaving it looking marked. could you please find out if it has a coating on it from production? we have also tried stainless steel cleaner on it, but it makes it worse

Answer from Rob Hi

Please contact our customer services on 0844 484 7678 option 2

Question from Stacey: Asked on 08/05/2014 Is the head adjustable?

Answer from Peter Hi there,

The main rain head is on a ball joint and can be manoeuvred to change the angle if required.

Kind Regards